Onboarding Specialist – Mandarin Speaker

3 weeks ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Mandarin-Speaking People Support Specialist – Based in Penang

Job Responsibilities
  • Customer Onboarding – Guide customers through the entire onboarding process, including sign-up, registration, account verification, and setup.
  • User Engagement – Ensure a seamless and enjoyable onboarding experience while demonstrating how IT can add value to their business.
  • Performance Metrics – Take ownership of conversion, engagement, and customer NPS for startup customers.
  • Regulatory Compliance – Ensure all client records meet Anti-Money Laundering (AML) & Know Your Client (KYC) regulations within required timeframes.
  • Data Accuracy – Oversee the completeness and accuracy of collected and verified KYC data.
Minimum Requirements
  • Education – Diploma or higher.
  • Language Skills – Proficient in Mandarin & English (spoken & written).
  • Experience – Minimum 2 years in onboarding, customer success, or a similar role.
  • Problem-Solving – Ability to handle queries and objections professionally.
  • People Skills – Passionate about communication & customer interaction.
  • Growth Mindset – Positive attitude with a willingness to learn & improve.
  • Emotional Intelligence – Ability to stay calm under pressure and manage customer frustrations.
  • Analytical Thinking – Strong reasoning & decision-making skills.
  • Critical Thinking – Proactive, adaptable, and able to communicate effectively in challenging situations.
  • Work Schedule – Willing to work on rotational shifts (24/7).
Benefits
  • Training Provided – Comprehensive onboarding & skill development.
  • Medical & Insurance Coverage – Health benefits included.
  • EPF, SOCSO & EIS – Full statutory contributions.
  • Leave Entitlement – Annual leave & medical leave.
  • Career Progression – Opportunities for growth and advancement.
  • World-Class Training – Covering soft skills, system knowledge, SOP, and product expertise.
  • Work from Home – Flexible remote working option.

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