Collections Assistant Manager
2 weeks ago
- Global MNC
- Rewarding Benefits
About Our Client
One of the leading Global MNCs in the industry of Sciences.
Job Description
Team Leadership and Development:Supervise and lead a team of collections specialists by setting performance goals, conducting regular reviews, and providing coaching to improve skills and productivity.
Operations Management:Manage daily collections activities, including account management, payment negotiations, and dispute resolution, ensuring compliance with company policies and industry standards.
Strategy and Process Implementation:Develop and implement effective collections strategies to boost recovery rates and reduce overdue accounts. Monitor KPIs and adjust strategies as needed to optimize performance.
Reporting and Analysis:Prepare reports on team performance, collections activities, and account statuses. Analyze trends and identify areas for improvement, providing recommendations to senior management.
Process Improvement:Identify and lead initiatives for improving operational efficiencies and processes, incorporating new tools and technologies to enhance collections effectiveness.
Customer Interaction and Relationship Management:Handle escalated cases and complex customer interactions, providing high-level support and ensuring positive relationships with key clients and stakeholders.
Cross-Department Collaboration:Collaborate with Sales, Finance, and other departments to resolve account issues and align strategies for cohesive collections and customer management.
The Successful Applicant
- Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field (certifications are a plus).
- Experience: Minimum 4-5 years in collections within Shared Services industry, with experience managing teams (MUST HAVE)
Working Shift:
- Daylight Saving: 8:00 PM - 5:00 AM or 11:00 PM - 8:00 AM MYT
- Non-Daylight Saving: 9:00 PM - 6:00 AM or 12:00 AM - 9:00 AM MYT
What's on Offer
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- A world-class training program in financial services.
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
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