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Account Management Specialist, Mart

1 month ago

Petaling Jaya, Selangor, Malaysia Grab Full time

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabMart is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of goods delivery services.

Get to Know the Role

As an Account Management Specialist at GrabMart, you will be responsible for:

  1. Establishing and managing strong business relationships with existing and potential top merchants to drive growth for GrabMart.
  2. Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives.
  3. Driving growth in key accounts as measured by deliveries, GMV, and revenue, while forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds, and GrabExpress.
  4. Owning relationships with FMCG clients to drive Ads sales of relevant Grab assets, including sales pitch, planning marketing calendar, execution (including merchant participation acquisition), and end-of-campaign reporting.

You will report to the Manager, GrabMart & GrabExpress, and work onsite in Petaling Jaya.

The Critical Tasks You Will Perform

  1. Acquiring and driving growth in key accounts as measured by deliveries, GMV, and revenue (including researching competitors and suggesting/coordinating appropriate pricing & promotional activities).
  2. Managing end-to-end deal management (including working with country BD, ads, GrabGifts, transport, food, pay/financial, operations, marketing, and product to ensure the success of the partnership).
  3. Identifying prospects' pain points and validating the issues they're facing with key partners, including mitigating escalations that may come through Customer Support.
  4. Evaluating strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
  5. Working across functions to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
  6. Driving operational excellence by working with the merchants and operations teams.
Qualifications

What Essential Skills You Will Need

  1. Bachelor's (or above) degree in Business/Management or equivalent.
  2. 3 years of relevant experience (including account management, business development, partnerships, or equivalent).
  3. Experience in managing FMCG clients or e-commerce categories.
  4. Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.
  5. Comfortable with managing data and able to perform analysis (e.g. to solve business problems).
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