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Front Office Supervisor
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Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time**Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...
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Front Office
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Johor Bahru, Johor, Malaysia Terra Lajar Full timeJob Summary:Oversees the daily operations of the front office to ensure excellent guest service, smooth check-in and check out processes and proper handling of guest requests and complaints. Acts as a liason between guests and management.Key Responsibilities:Supervise receptionists, bell staff, and concierge.Ensure smooth daily front office operations.Handle...
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Assistant, Front Office
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Johor Bahru, Johor, Malaysia Novotel Johor Bahru Full timeAssist the front office manager in entire operation of the front office and maintain high standard of guest relation through efficient and friendly services.To assist monitor and take charge of the daily room situation, occupancy and expected arrival of VIPs/guest.To assist meet and escort VIPs to their rooms and initiate registration in the room.To performs...
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Front Office Manager
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Johor Bahru, Malaysia Hyatt Place Johor Bahru Full timeSummary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible in delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and...
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Internship (Front Office)
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Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full timeGreet and welcome guests upon arrival with a warm and professional attitude - Assist with check-in and check-out procedures using the hotel’s property management system - Provide information about the hotel, available rooms, rates, and amenities - Handle guest complaints and resolve issues with guidance from supervisors - Assist with booking reservations...
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Front Office Assistant Supervisor
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Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full timeSupervises the efficient handling of all telephone calls and bookings for usage of the Resort’s facilities. - Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Assist in the monitoring of staff attendance, schedule holidays, vacations...
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Front Office Manager
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Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time**Job Summary**: Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location. **Job Types**: Full-time, Permanent Pay: From RM7,000.00 per...
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Front Office Executive
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Johor Bahru, Malaysia The Avenue M Full time**URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...
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Assistant Front Office Manager
2 weeks ago
Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time**Job Summary**: - We are seeking a motivated and customer-focused Assistant Front Office Manager to join our team. - Supports the Front Office Manager in overseeing daily operations of the front desk, concierge, and guest services, ensuring exceptional guest experiences from check-in to check-out. - This position requires strong leadership, communication,...
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Front Office Supervisor
2 weeks ago
Johor Bahru, Malaysia Crystal Crown Hotel Johor Full time1. To greet and answering the phone, redirecting calls, directing customers and taking message. 2. To assist in daily operations work 3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest. 4. Responding promptly to all guests requests, enquiries and complaints. 5....
Front Office Supervisor
1 month ago
Front Office SupervisorResponsible for ensuring the smooth and efficient operation of the front office. Assists Duty Manager/AFOM/FOM in their absence, and supports GSA, concierge, and bellman as needed.Provides courteous and efficient service, complying with guest requests whenever possible.Supervises receptionists and ensures the smooth operation of registration, mail, key, and concierge counters.Manages the front office system as imposed by the hotel.Trains and guides new staff or trainees with a buddy system.Assists staff in expediting problem payments (e.g., issues with processing credit cards).Follows up with guests regarding satisfaction with guest-related issues.Prepares all necessary materials for check-in (i.e., registration, welcome folder, keys, etc.) for VIPs, pre-registered guests, and groups before their arrival.Processes all payment types including room charges, cash, checks, debit, or credit.Anticipates sold-out situations and obtains satisfactory alternative accommodations when the property cannot accommodate guests with reservations.Responsible for the assignment and blocking of rooms for arriving guests, particularly VIPs and groups, as well as special request guests.Checks and coordinates with housekeeping on room discrepancy reports and any outstanding issues; tracks room readiness for check-in.Reviews shift logs/daily memo books and documents pertinent information in logbooks.Counts bank at the beginning and end of shifts; balances and drops receipts according to accounting specifications.Follows all company policies and procedures; maintains a clean and professional appearance; ensures confidentiality of proprietary information.Takes room reservations at the counter or over the telephone.Communicates clearly and professionally; prepares and reviews written documents accurately; answers telephones using appropriate etiquette.Develops and maintains positive working relationships with others; ensures Front Office personnel are treated fairly and equitably.Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.Handles minor guest complaints and reports significant events to the Duty Manager.Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.Supervises reception personnel to ensure optimum occupancy and average room rate for maximizing revenue.Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.Responsible for maintaining sufficient stock of all supplies and forms at the front desk and ensuring cleanliness.Inspects frequently for cleanliness and orderliness in the back office, lobby, reception, cashier's desk, and VIP rooms prior to arrival.Follows up on outstanding operational issues.Provides information to co-workers and subordinates via telephone, written form, e-mail, or in person.Analyzes information and evaluates results to choose the best solutions and solve problems.Accepts other duties as directed from time to time. #J-18808-Ljbffr
