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Sr. Dir, Order Fulfillment Management

4 weeks ago

Butterworth, Penang, Malaysia LAM RESEARCH Corporation Full time

In your career, let's prove what's possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Feb 19, 2025

Location: Batu Kawan, Penang, MY

Worker Category: On-site Flex

The Group You'll Be A Part Of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The Impact You'll Make

The Sr Director, Order Management & Execution (OM&E) will play a crucial role in ensuring customer order delivery by role modeling collaboration, fostering teamwork and inspiring a high-performance culture, focused on delivering business results across the Global Operations team. The ability to lead and manage effectively in a matrixed, global organization is critical. Candidates must have the ability to communicate clearly and effectively with key stakeholders in Sales Operations, Product Management and senior executives. Self-confidence, initiative and the ability to think calmly under pressure are critical attributes. The candidate must be familiar with operating in a global environment and is creative, strategic, personable, achievement oriented and adaptive in leading transformational change throughout a highly matrixed organization.

What You'll Do
  • Reports to the Managing Director of Order Management and Execution (OM&E) and will have ownership for Order Management & Execution across manufacturing sites in Korea, Malaysia and Taiwan; including functions in India.
  • The OM&E leaders' mission is to enable customer deliveries to meet requested shipment timing, enable future order factory capacity and meet product lead times while also meeting Manufacturing cost commitments. The leader must understand product and market requirements and work closely with Global Operations counterparts to enable strategic and operational commitments.
  • Responsible to drive performance for On-Time as Committed shipments, meeting Customer demand to requested need dates, and Configuration Quality and Accuracy.
  • Direct functional responsibilities for System Project Management, Configuration Engineering, and Production Control.
  • Drive achievement of organizational goals, culture & core values through delivery of cross-functional objectives and people strategies.
  • Responsible for configuration management, order commitment, order change management, enabling manufacturing processes, and shipment execution.
  • Work with internal business partners to ensure configuration management processes are robust and high quality to ensure customer configuration expectations are met.
  • Partners with internal stakeholders in Sales Operations, Product Management, and Global Operations to drive continuous improvement in order fulfillment processes to improve competitiveness in meeting customer needs and product lead times.
Who We're Looking For
  • Bachelor's degree, Masters (MBA, Engineering, Supply Chain or other Operational discipline) preferred.
  • 10-15+ years in relevant operational disciplines, with cross-functional experience in a global environment. At least 5-years' experience working directly with VP level executives.
  • Strong working knowledge of manufacturing operations is required.
  • Excellent communication and presentation skills are a must, excellent executive presence.
  • Strong business acumen, relationship skills and the ability to speak with data.
Preferred Qualifications
  • Experience in semiconductor, aerospace, health care or similar industries is preferred.
  • Experience leading a global team through a period of significant change and growth is preferred.
  • Ability to think strategically and translate strategy into locally relevant operational plans.
  • Ability to influence in a matrix organization across Business Units.
  • Agility – the ideal candidate actively prioritizes and manages through multiple priorities, quickly and smoothly.
  • Able to identify opportunities for value-creating/positive change, can craft a vision and architect a change strategy in collaboration with multiple stakeholders.
  • Ability to set and manage accountabilities and expectations at all levels, acts quickly to resolve conflicts.
  • Ability to travel up to 20% of the time and work across time zones especially with Lam factories in the U.S., Korea, Taiwan, Malaysia and Austria.
Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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