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IT Application Support

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

IT Application Support - Credit Card Applications

IT Application Support - Credit Card Applications

Apply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017387

If you are looking to excel and make a difference, take a closer look at us…

Job Purpose Summary:

  • Responsible for applications maintenance, development, implementation and support for GTX/LPM/MPOS/Card Management System/Stand-In System and all related interfaces with downstream systems.

  • Participates in user requirement study/analysis and systems design for the above-mentioned applications.

  • Undertake incident/problem troubleshooting and adopts appropriate actions to address reported incident/problem according to the stipulated SOP and good methodologies/practices.

  • Assists Team Lead to plan, coordinate and execute applications development, implementation and production support activities.

  • Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Key Responsibilities:

Functional (job responsibilities):

  • Responsible for systems study, applications design and development for Credit Card system and relevant interfaces for downstream systems (CMS, WLL/LPM, GTX, MPOS, Stand-in).

  • Participates in user group meetings and provides information to facilitate users in URS gathering and decision making for business solution proposal.

  • Provides relevant advice to business users and IT technical staff.

  • Ensures amended and enhanced systems meet user functional requirement specifications.

  • Ensures all documentation, processes and methodologies used in various phases of system development and implementation are in accordance with the Bank's standards & methodologies.

  • Ensures all internal (Audit & Risk) and external (Visa/MC, WeChat) compliances are fulfilled in card management and GTX related applications.

  • Ensures appropriate controls are built into business applications to attain stability, security and reliability of technical deliverables.

  • Recommends production fixes and online/batch performance improvement measures.

  • Handles operational duties and incident support as and when required.

Managerial (team/group responsibilities):

  • Assists Team Lead to manage development team members and coordinating team projects/tasks related activities.

  • Handles queries and correspondences with auditors and BNM authority.

  • Notifies management on potential security problems which are not adequately addressed by existing control mechanisms.

  • Liaises with PMO on projects undertaken by the team.

  • Assists Team Lead in managing technical activities undertaken by the team in accordance with the guidelines and compliances as stipulated by BNM GPIS.

  • Assists Team Lead in liaising with GITI/GITS on production issues and impacted services, and manages until closure.

  • Assists Team Lead in fulfillment of Security, IT Audit/Risk, MyClear & Visa/MC compliances.

  • Handles compliance, DCSS and O/S patching activities.

Jobholder Requirements:

Education/Qualification:

  • Diploma / Degree

Experience:

  • 1 - 8 years of working experience in Linux platform development and enterprise applications support.

Special Skills:

  • Required skills: Linux, OpenShift, XML/JSON RESTful Webservices, SQL, JavaScript/jQuery, HTML/5.

  • Hands-on experience in designing and developing applications using OpenShift and XML/Java platforms will be an added advantage.

  • Experience working on Credit Card and related application interfaces will be an added advantage.

  • Excellent knowledge of Relational Databases and SQL technologies.

  • Strong analytical and problem-solving skills.

  • Proven track record in enterprise solution delivery.

  • Ability to articulate issues & capable of providing long-term solutions with short-term mitigation plans.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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