Senior Executive, Account Management

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

Senior Executive, Account Management (1SS) Malaysia Commercial Full Time

Description

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA's strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA's business grows, we are looking for a 1SS key account executive. In this role you will be involved in developing, monitoring and managing an assigned portfolio of brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world's most dynamic markets, join us

Responsibilities:

  • Engaging and building healthy relationships with assigned portfolio brands to enhance the partnership between Zalora and the brand;
  • Resolving any issues and problems faced by the brand and dealing with complaints to maintain trust;
  • Interacting with stakeholders of different teams to ensure brands receive adequate support so that 1SS experience is maintained at all times;
  • Monitoring and growing the performance of the onboarded brands to achieve sales targets, e.g., cross-sell VAS, open up new channels to maximize sales;
  • Constantly being prepared to learn new skill sets and be on the forefront of e-commerce; knowledge development, and coaching brands to adopt new tools and features to drive customer engagement and retention;
  • Leading end-to-end projects from planning to completion, managing small to medium projects with cross-functional teams, e.g., 1SS experience improvement project, projects initiated by brands;
  • Ensuring a healthy level of inventory in the warehouse to support daily sales or during campaigns, e.g., monitoring inbound plans/schedules, exercising non-moving old stock;
  • Analyzing and preparing monthly performance figures for management, active participation in monthly business reviews with brands;
  • Updating the management team on weekly progress.

Requirements:

  • Bachelor's degree is a minimum, higher qualification preferred;
  • 3-5 years of working experience in the field of Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics;
  • Experience in managing a wide array of stakeholders and driving successful projects is a must;
  • Nimble, agile, able to nurture relationships and handle the job effectively;
  • Diligent, organized, and methodological with excellent communication;
  • Strong Microsoft Office skills (Excel, Word, and PowerPoint);
  • Number-oriented person, skilled in working with data tools (e.g., Tableau, etc.);
  • Interest in driving business improvements through analysis and data-driven decision-making.

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to detail and comfort with managing quality. Willing to work in a fast-paced, constantly changing, and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

  • An exciting platform to make your success story;
  • Flexibility woven into your lifestyle;
  • A seamless work environment with a friendly & team-fueled culture;
  • Career growth aligned to your professional and personal needs and goals.

ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

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