Training Manager

About the role

Our client is a well-established Australian-based Fintech company, and they are seeking an experienced individual to join their expanding team as Training Manager. The Training Manager will focus on developing and delivering tailored training programs to elevate the knowledge and performance of the Company's Client Services and Sales teams. This role is pivotal in ensuring global consistency in training content, documentation, and delivery while working closely with internal stakeholders to align training initiatives with business objectives. The Training Manager will also drive the development of Standard Operating Procedures (SOPs) and knowledge assessments to ensure teams are well-equipped to perform at their best.

What you'll be doing

1. Design and deliver targeted training programs for Client Services and Sales teams aligned with key business objectives.
2. Collaborate with the Product team to create training content for new product launches and updates.
3. Collaborate with the People & Culture team to align on training design and delivery and share data.
4. Develop, maintain, and update comprehensive Standard Operating Procedures (SOPs) for commercial teams and training manuals to ensure consistency across regions.
5. Conduct regular reviews of documentation and processes for continuous improvement.
6. Implement quarterly knowledge assessments to measure training impact and identify areas for development.
7. Analyze assessment results and adjust training programs accordingly.
8. Collaborate with commercial managers and team leads to identify training needs and priorities.
9. Act as a liaison to help ensure training programs support business objectives and team effectiveness.
10. Deliver commercial training sessions across global offices, ensuring alignment with the company's values and objectives.
11. Travel internationally to provide on-site support and training as required.

What we're looking for

1. A minimum of 5 years+ experience in training delivery and design, in a global or multi-site organization.
2. Sound facilitation skills and knowledge of adult learning methods.
3. Ability to travel regularly and work across time zones.
4. Strong organizational skills with the ability to manage multiple priorities.
5. Excellent communication and presentation skills, both written and verbal.
6. Familiarity with Salesforce and training programs related to financial services.
7. Analytical mindset with a focus on measuring training effectiveness.
8. Bachelor's degree in finance, economics, education, business, or a related field (preferred).
9. Experience with trading or learning trading strategies (highly desired).
10. Experience with MetaTrader 4, MetaTrader 5, cTrader, and Trading View software (highly desired).
11. Fluency in additional languages (highly desired).

What we offer

At TDCX Malaysia, we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness programs, including medical and dental coverage.
2. Opportunities for career development and ongoing training.
3. Flexible work arrangements to help you achieve a healthy work-life balance.
4. Team-building activities and social events to foster a positive and collaborative work culture.
5. Discounts on various products and services, including travel.

About us

TDCX Malaysia is a leading global provider of customer experience (CX) solutions. With a strong presence in the Asia-Pacific region, we partner with some of the world's most renowned brands, delivering innovative and tailored CX solutions that drive customer loyalty and business growth. Our diverse and talented team is committed to excellence, and we take pride in our ability to create exceptional customer experiences.

Apply now to join our team and be part of a dynamic and rewarding journey