IT Analyst

Responsibilities：
- Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1
- Liase with global IT counterparts to ensure alignment and awareness of changes
- Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing and providing go live support
- Work with cross-functional project teams to include relevant module requirements in broader projects
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Interface with business partners to understand issues or challenges on hand to derive timely solutions
- Work with process owners and SMEs to review/improve current processes
- Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners
- Perform medium to complex functional configuration tasks for ERP relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements
- Provide guidance in test cases creation and execution of test cases
- Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users
- Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system
- Performs related duties as assigned

**Requirements**:

- Bachelor’s degree in Computer Science/Information Technology or equivalent
- 3-5 years of work experience with ERP systems (preferably Oracle Fusion).
- Minimum 1 or more ERP full lifecycle implementation
- Knowledge of ERP relevant module(s) required
- ITIL Foundation Training & Certification preferred

**Job Types**: Full-time, Permanent

**Salary**: RM5,500.00 - RM8,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kulim: Reliably commute or planning to relocate before starting work (required)