Outlet Manager

3 weeks ago

Kajang, Malaysia Qwork Malaysia Full time

**Responsibilities**:

- Checks the preparation of restaurant to be ready for service.
- Ensure prompt and courteous service.
- Checks that food and beverage orders are delivered as per standard operating procedures.
- Trains all crew, supervisors, and managers to be fully aware of content, preparations, and presentation of all menu items.
- Handles and resolves customer request and complaint positively, professional manner and to a win-win situation.
- To plan sufficient staff at designated workstation throughout daily operation accordingly.
- Ensures all items and condiments are well stock and available for daily usage.
- To ensure all the products used follows First-In First-Out (FIFO).
- Maintains highest standard of work ethics, integrity, personal conduct, and appearance.
- To plan, organize, lead and control the entire outlet operation in order to ensure product quality, friendly service, cleanliness, and creating comfortable atmosphere to all our valued customers.

Qualifications:

- Preferable to have at least 2 - 3 years’ experience in Food/Beverage/Restaurant service or equivalent.
- Warm and cheerful personality; energetic and highly motivated
- Good verbal and written communication skills Basic computer skills, where experience with POS systems would be a plus.
- Able to commit to rotating shifts including weekends/public holidays.
- Result-oriented leaders who are pro-active and resourceful in enforcing and executing.
- Effective time management and problem-solving skills when making decisions

Application Question(s):

- Are you willing to work with rotating shifts including weekends and public holiday?
- Do you have experience with POS systems?

**Experience**:

- Restaurant Service: 2 years (required)

Willingness to travel:

- 25% (required)

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