Field Service Supervisor I

2 weeks ago

Kuala Lumpur, Malaysia Solar Turbines Full time

Career Area:
Product Support

**Job Description**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
- The Field Service Supervisor will have multiple, ever-changing responsibilities supporting the District Service Manager both technically and commercially.
- A primary and constant responsibility is management and development of Field Service Representatives.

Principal Accountabilities:

- Provide the Leadership example for Solar’s commitment to Health, Safety, and Environmental Responsibility. Directly responsible to ensure Solar’s field operations comply with all government regulations, as well as certification standards and customer mandated requirements. Accountable for maintaining Solar’s internal QHSE Management System requirements, meeting or exceeding company defined goals and performance standards. Acquire proficiency in Safety Awareness, including motivation, evaluation, and training of staff members to assure safe operations. Work closely with Customers, regulators, and internal HSE experts to meet Customers’ site and regulators’ area requirements.
- Plan and organize assignments and dispactch Field Service Representatives to assure timely response to

Customer requests, scheduled maintenance, commissioning, and other customer related activities.
- Staff, train, motivate, and supervise an efficient, professional, technical workforce through effective goal setting, timely performance reviews, development programs, and sound management, to achieve maximum efficiency of resources and highest level of profitability. Manage staffing levels to ensure adequate support for all anticipated customer requirements and staff development.
- Assist and support the District Manager in various ways on a day-to-day basis including acting as temporary District Manager (where requested) during periods when District Manager is out of town, on vacation, or otherwise unavailable, to assure continuity of operations.
- Provide primary back-up after-hours support as required for "on call" duty person to assure quick response to customers' critical needs.
- Manage allocation of resources and expenses including Man Day Utilization, Period and Variable budgets and costs, Capital Budgets, asset management, etc.
- Interface, coordinate and communicate with various internal Solar groups such as S.D. Project Management, Package Refurbishment and Upgrade, Desoto Overhaul, Tech. Center, other District/Regional personnel.
- Accumulate, organize and maintain files containing site specific CUSTOMER DATA such as vibration signatures and plots to trend and analyze data in order to help field diagnose existing or developing problems. Supervise the population and update of the Field and Safety database and the Field Operations Website.

**Requirements**:

- This position requires a technical degree or significant knowledge of Solar products and systems, PLC & computer skills (field experience preferred).
- Must be willing to travel, spend time with customers, work overtime, and be the "on call" duty person as required. Position requires strong interpersonal and communication skills (written and verbal).
- Additional Information:
Solar Turbines is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Solar Turbines offers many job opportunities outside of Australia, which can be found through our employment website at


Solar Turbines is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

Relocation & Work Pass Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Posting Dates:
June 24, 2024 - July 30, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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