Program Team, Analyst
8 months ago
Objective of the role
The Program Team is responsible for the diligent management of the assigned program/s including client servicing, service delivery, exceptions processing, program monitoring and risks reporting.
Role Functions:
- Responsible for the daily tasks within the program.
- Monitoring the program processes.
- Train program’s stakeholders on GSCF’s services and systems.
- Evaluate and issue change requests and review them with the client.
- Ensure agreements (statement of works, changes requests, authorization matrix, function & notification matrixes) are implemented and monitored.
- Ensure agreements and all program relevant manuals are updated regularly.
- Timely reporting/escalating of risks, exceptions, incidents, opportunities to the superior.
- User acceptance testing of the new features to be released to production.
- Develop and maintain professional relationship with the business partners.
- Adhere to company & operations policies.
- Contribute to maintaining a positive, transparent, open and creative thinking working environment.
Non-essential Job Functions:
- From time to time, willing to take over tasks/projects which are not related directly to this function.
- Willing to be part of potential projects.
- Multicultural sensitivity/awareness.
Required Skills and Experience:
- Japanese language is needed
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Ability to remain poised and calm under pressure.
- Structured, fact-based way of work.
- proficient in Microsoft Office especially Excel.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail.
- Team player - energetic, enthusiastic, and personable.
- Ability to perform duties with the highest level of confidentiality and integrity.
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