Content Moderator

2 weeks ago


Kuala Lumpur, Malaysia Cognizant Full time

Content Moderator (Thai Speaker)

**Project Process Description**:
The project involves content review (videos/images/text) in the online space for one of the largest technology giant. In this role one needs to be objective and be willing to review sensitive content. As part of the contractual obligations, the client expects the team to certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target.

**Requirements**:

- Graduate or Diploma
- Experience: 0-3 years
- Shift - Willing to work in 24x7 environment
- Location: Menera Shell, KL Sentral
- Good communications skills (Thai & English)

**Soft skills**:

- Experience with social networking (or similar programs) Internet Savvy
- Interested in social media and current events (trending topics, viral news etc.)

**Detailed Role & Responsibilities**
- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Identifying improvement opportunities and solutions to problems
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Ensure on meeting daily KPIs
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools Maintain a high degree of confidentiality while meeting strict deadlines

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Oct 26 2023

About Cognizant

Job ID COGNGLOBAL43189


  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Content Moderator JapeneseWe are #hiring know someone that might be interested? Vacancy: *Native Japanese - Content Moderator* Location: Kuala...

  • Content Moderator

    6 days ago


    Kuala Lumpur, Malaysia GrowthFn Full time

    **Vacancy: Content Moderator** **Location: Kuala Lumpur Sentral, Malaysia.** **Salary Max: RM9,000 + Allowance** **Process: Food Delivery** **Permanent Job** **Headcounts: 2** Joining Date: April 2024 Bachelor 's degree - Fresher or Diploma holder with 1 years Content Moderator experience/Customer Service experience. **Roles & Responsibilities**: -...

  • Content moderator

    4 days ago


    Kuala Lumpur, Malaysia Growthfn Full time

    **Vacancy: Content Moderator****Location: Kuala Lumpur Sentral, Malaysia.****Salary Max: RM9,000 + Allowance****Process: Food Delivery****Permanent Job****Headcounts: 2**Joining Date: April 2024Bachelor 's degree - Fresher or Diploma holder with 1 years Content Moderator experience/Customer Service experience.**Roles & Responsibilities**:- Reviewing Online...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude India Full time

    . SPM with 1 year customer service or content review-related experience- Call center or Content moderation- Knowledge experience or knowledge in social mediaSkills & Ability:▪ Excellent written and verbal communication skills in English▪ Strong problem-solving skills and demonstrated multitask capabilities andambiguity▪ Flexible▪ Ability to handle...

  • Content moderator

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    Vacancy: Content Moderator*Location: Kuala Lumpur Sentral, MalaysiaSalary Max:RM9,000 + Allowance*Process: Food DeliveryPermanent Job*Headcounts: 2Joining Date: April 2024Bachelor 's degree Fresher or Diploma holder with 1 years Content Moderator experience/Customer Service experienceRoles & Responsibilities: Reviewing Online...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    SPM with 1 year customer service or content review-related experienceCall center or Content moderationKnowledge experience or knowledge in social mediaSkills & Ability: Excellent written and verbal communication skills in English Strong problem solving skills and demonstrated multitask capabilities andambiguity Flexible Ability to handle high volumes during...

  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Communication Digital Content Mandarin Content Moderator Korean Korean Language Native Korean - “Korean+English(Native Korean only)” Content Review KL Sentral “24H/7 Rotational...

  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia SCOUTER Full time

    Exciting Opportunity for New Graduates: Join our Team´s client as a Content Moderator! Are you a recent graduate eager to kickstart your career in a dynamic and thriving environment? Look no further! Our company is on the lookout for enthusiastic individuals to join us as Content Moderators, contributing to the safety and compliance of our engaging short...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    I am #hiring Japanese nationals for below job roles #malaysia #japanese_nationals #japanese_natives #hiring #Social_Media_Customer_Service #Team_Lead #japanese Role: Social Media Customer Service Team Lead Job type: Permanent full time Shift: 24*7 Location: KL Sentral, Malaysia #hiring #Search_Engine_Content_Moderator #Team_Lead #japanese Role: Search Engine...

  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Content Moderator Must be fluent in speaking both Mandarin and EnglishQualification Graduate / Undergraduate / SPM Age...


  • Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    We are seeking a detail-oriented and proficient Japanese speaker to join our team as a Content Moderator. As a Content Moderator, you will be responsible for monitoring and reviewing user-generated content to ensure it aligns with our community guidelines and standards. Your role will involve identifying and removing inappropriate or harmful content, as well...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Job Summary**: As a Content Moderator, you will play a crucial role in ensuring the safety, integrity, and compliance of user-generated content on our platform. You will be responsible for reviewing and moderating various forms of content to uphold community guidelines, policies, and legal standards. This position requires a keen eye for detail, strong...

  • Content moderator

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Role: Content Moderator (Japanese nationals /Natives)Location: Malaysia, onsite Job type: Permanent Client will provide: VISA Support Flight ticket 2 weeks hotel accommodation Roles & Responsibilities – Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright...

  • Native korean

    1 week ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**: Content Moderator**Timings**: Flexible (Permanent)**Industry**: BPO**Work Mode**: Work from office**Functional Area**: ITES / BPO / Customer Service**Process**: Semi-VoiceKey Skills: Content Moderator english Native Korean- A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP!Start date: Immediate Joiner1...

  • Native Korean

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Content Moderator english Native Korean - A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP! Start date: Immediate...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Malaysia Dcatalyzer Sdn Bhd Full time

    Job Scope: 1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. 2. Review Product related moderation from seller and creator to ensure they are within the guidelines 3. Become and remain knowledgeable and passionate about leading E-Commerce products and...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hr Tag Sdn. Bhd. Full time

    Job Scope: 1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. 2. Review Product related moderation from seller and creator to ensure they are within the guidelines 3. Become and remain knowledgeable and passionate about leading E-Commerce products and...


  • Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material - Reviewing/updating content on a popular social media platform - Audit of content received and sharing for Social Media Upload - The work requires the organized practice of screening...

  • Content moderator

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Dcatalyzer Sdn Bhd Full time

    Job Scope: 1. Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. 2. Review Product related moderation from seller and creator to ensure they are within the guidelines 3. Become and remain knowledgeable and passionate about leading E-Commerce products and...

  • Content Moderator

    4 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines. His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines - Strong communication (both written and verbal) - High on learning quotient i.e. quick learner - Strong...