Avp, Branch Experience

2 weeks ago


Kuala Lumpur, Malaysia OCBC Bank Full time

To develop new ways to improve operations of the organization and create new business opportunities by providing technical supports and troubleshooting, such as, Branch Knowledge Portal, Chatbot, Ask-Anyone App etc.
- To foster teamwork by working closely with other stakeholders to improve branch experience and resolve branch issues or feedback.
- To drive efficiency and productivity for PPBD channel through projects or initiatives and building new business opportunities, such as,
- Key person to support query on Group Wealth Platform (GWP) related matters (BAU process, issue escalation, process handover)
- Key driver on all GWP post Go-live communication activities
- Project Management on GWP 2.0 DRH, ORT and Cutovers and other Branch Experience Delivery related activities
- To drive all data remediation activities for GWP 2.0 / Day 2
- To lead new process alignment and process improvement post GWP 2.0 / Day 2
- To provide guide, track and monitor on PPB, PPC and Branches assets relating to IT and non-IT.

**Qualifications**
- Possess university degree and at least 3 years of relevant work experience in a digital transformation of Retail Banking or Consumer Banking equivalent.
- Strong knowledge and experience with project management.
- Hands-on experience in developing user requirements, business analysis and managing user testing.
- Have independent thinking ability, rigorous logic, sensitive to data, good at discovering, exploring, and solving problems, self-driven.
- Strong interpersonal and communication skill.
- Strong sense of responsibility and ability to withstand pressure.
- Ability to build strong partnerships with internal business partners and inter-department associates.

**Primary Location***: Malaysia-Kuala Lumpur-Kuala Lumpur

**Job***: Project Management

**Organization***: MAL CFS - Branch Distribution & Premier Banking

**Schedule***: Permanent

: Full-time

**Job Posting***: 27-Jun-2023, 4:28:18 AM



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