E-commerce Executive

5 months ago


Kuala Lumpur, Malaysia Hospitality 360 Sdn Bhd Full time

We are seeking a motivated and experienced E-commerce Executive to join our team. The E-commerce Executive will be responsible for managing our online sales channels, driving traffic and conversion, and optimizing the overall e-commerce experience to maximize revenue and customer satisfaction.
- To manage Channel Manager (STAAH) including room mapping, connectivity with new online platform, to solve mapping issue where rate plan not found and so on.
- To access MyRequest portal provided by Wyndham group for submitting content, room type, and rate plan requests, as well as requesting assistance in researching third party issues such as rate parity.
- Perform audits to ensure that pricing in OTAs is offer same value all the time.
- Perform audits to ensure that pictures and hotel information in OTAs is updated and accurate.
- Built rapport with the market manager with monthly meeting or quarterly review.
- Provide production tracking, analysis and reporting on the effectiveness of all e-channel activities.
- Perform test booking whenever lower rate found in OTAs to ensure wholesale rates are not violating contractual terms.
- To Coordinate with the property and open ticket to support team on connectivity issues for SynxisCR, IDS & STAAH
- Conduct market research and competitor analysis to understand industry trends and customer behavior, affecting revenue.
- Generate ad-hoc reports for senior management to support strategic decision making.
- Ensure the accuracy and integrity of financial data.
- To ensure IDS, Chanel Manager & SynXisCR rate and market segment mapping are synchronized.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift


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