Specialist - Performance Reporting

6 months ago


Petaling Jaya, Malaysia DHL Full time

**Job Purpose**

Responsible for developing & maintaining the performance management reporting environment and participate in managing new reporting requirements with major impact on service line performance measurement to actively support in steering improvement in operations.

**Principal Accountabilities**

**SSC**:

- Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
- Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
- Give advice to the service line senior and middle managers on how to interpret and use the management information to increase the performance in their areas of responsibility.
- Maintain the SSC Performance Management tools and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems (SAP, IBS+, IAS etc.).
- Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
- Develop new reports and prepare additional ad hoc analysis in specific areas based on requests from the service lines/clusters, Business Partners and/or Regional departments (e.g. BPO).
- Produce comprehensive manuals and work instructions related to performance management.
- Ensure quality and timeliness of performance reports from SSC to Business Partners.
- Ensure timely responses to queries.

**Global PM**:

- Work in collaboration with Global Performance Management for the timely submissions of GKPI data.
- Represent AP SSC in Cross Regional calls to align global initiatives and for regional implementation.

**People Management**:

- Effectively managing & assisting the team in meeting agreed goals.

**Experience**
- 2 - 3 years of relevant experience in performance reporting and data analysis.
- Valid experience within the service lines.
- Experience with SAP System is an advantage.

**Skills**
- System knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+,etc).
- PC skills: Excellent skills in MS Office especially Excel (VB),Power Point, knowledge of Access.
- Independent and able to work with minimum supervision.
- Excellent verbal and writing skills (sentence structure and grammar).
- Proactive communicator, having good interpersonal skills.

**Competencies**

**Analysis**: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

**Planning & Organizing**: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.

**Decision Making**: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

**Results Orientation**: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

**Communication**
- Provides information in a timely, clear and concise manner.
- Expresses ideas effectively, adjusting style to the needs of others.
- Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Able to effectively present data to senior management.

**Interacting with People**
- Relates well with people from a wide variety of backgrounds.

**Managing Self**
- Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
- Remains calm, objective and controlled in responding to urgent or demanding situations.
- Maintains effective performance under pressure and stays positive.



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