Specialist - Performance Reporting

5 months ago


Petaling Jaya, Malaysia DHL Full time

**Job Purpose**

Responsible for developing & maintaining the performance management reporting environment and participate in managing new reporting requirements with major impact on service line performance measurement to actively support in steering improvement in operations.

**Principal Accountabilities**

**SSC**:

- Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
- Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
- Give advice to the service line senior and middle managers on how to interpret and use the management information to increase the performance in their areas of responsibility.
- Maintain the SSC Performance Management tools and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems (SAP, IBS+, IAS etc.).
- Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
- Develop new reports and prepare additional ad hoc analysis in specific areas based on requests from the service lines/clusters, Business Partners and/or Regional departments (e.g. BPO).
- Produce comprehensive manuals and work instructions related to performance management.
- Ensure quality and timeliness of performance reports from SSC to Business Partners.
- Ensure timely responses to queries.

**Global PM**:

- Work in collaboration with Global Performance Management for the timely submissions of GKPI data.
- Represent AP SSC in Cross Regional calls to align global initiatives and for regional implementation.

**People Management**:

- Effectively managing & assisting the team in meeting agreed goals.

**Experience**
- 2 - 3 years of relevant experience in performance reporting and data analysis.
- Valid experience within the service lines.
- Experience with SAP System is an advantage.

**Skills**
- System knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+,etc).
- PC skills: Excellent skills in MS Office especially Excel (VB),Power Point, knowledge of Access.
- Independent and able to work with minimum supervision.
- Excellent verbal and writing skills (sentence structure and grammar).
- Proactive communicator, having good interpersonal skills.

**Competencies**

**Analysis**: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

**Planning & Organizing**: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.

**Decision Making**: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

**Results Orientation**: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

**Communication**
- Provides information in a timely, clear and concise manner.
- Expresses ideas effectively, adjusting style to the needs of others.
- Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Able to effectively present data to senior management.

**Interacting with People**
- Relates well with people from a wide variety of backgrounds.

**Managing Self**
- Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
- Remains calm, objective and controlled in responding to urgent or demanding situations.
- Maintains effective performance under pressure and stays positive.



  • Petaling Jaya, Malaysia Synagie Sdn Bhd Full time

    **Performance Marketing** - **Strategic Planning**: Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets. - **Campaign Execution**:Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...


  • Petaling Jaya, Malaysia Synagie Inc. Full time

    **Company Description** About Synagie** Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer...


  • Petaling Jaya, Malaysia Heineken Full time

    **Your role in HEINEKEN**: **TPM & Continuous Improvement** Assist TPM Manager in: - ongoing implementation of TPM and the achievement of key audit and brewery targets as measured by audit reports and SCDS. - business vision and strategy alignment, and the execution of key improvement plans. - Follow up the effective use of TPM tools and methodologies and...


  • Petaling Jaya, Malaysia Siemens Full time

    **What are my responsibilities?** - You will need to perform month end closing activities according to SLA in demanded quality an in accordance with company regulations and guidelines. - Participate in compliance program and internal control activities - Support data completion in compliance with company rules and regulations of customers - Prepare documents...


  • Petaling Jaya, Malaysia Limitless Technology Sdn Bhd Full time

    Calling all data wizards and marketing mavericks! **Limitless Technology Group**, a dominant force in APAC celebrations e-commerce, seeks a Digital Performance Marketing Specialist to join our vibrant team. This unique opportunity combines technical prowess with creative ingenuity, empowering you to craft data-driven strategies that unlock explosive growth...


  • Subang Jaya, Malaysia Trinity42 Digital Sdn. Bhd. Full time

    Creating, planning and overseeing a variety of PPC campaigns across a range of digital channels (Google/ Meta/ LinkedIn etc.). - Analyzing trends and making data-driven decisions. - Writing engaging copy for adverts. - Account and campaign strategy development, ongoing results analysis, optimization and strategy refinement. - Account direction and management...


  • Petaling Jaya, Malaysia Sports Direct Full time

    Company Description Sports Direct Malaysia is currently looking for Performance Marketing Executive to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at...


  • Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **Objective of Job**: **Job responsibilities** - Responsible for managing the financial reporting for vehicles - Monitor GCR and perform variance analysis. Analyse and provide justification for the gaps versus forecast/budget - Complete and submit the GCR, P&L reporting for consolidation & upload into systems - Prepare forecasts and budget and manage the...


  • Petaling Jaya, Malaysia Language Talent Solution Full time

    **JOB DESCRIPTION** - Preparation of journal entries and other general ledger operations - Preparation of balance sheet account reconciliations and analysis - Assist in periodic, monthly, quarterly and year end book closure. - Reconcile balance sheet accounts within the BlackLine tool. - Following up on reconciliation open items and clearing them in General...

  • Operation Specialist

    5 months ago


    Petaling Jaya, Malaysia W Generation Full time

    Position : Operation Specialist Salary : RM 3,000 - RM 5,000 Location : Tropicana Garden Working Hours : Mon - Fri (10am - 7pm) We are looking for a dynamic and proactive Operations Specialist to oversee the day-to-day operations of our fiat/crypto ramp business. In this regional role, you will take charge of project management and operational activities...


  • Petaling Jaya, Malaysia BlackSire Full time

    **Responsibilities**: - Propose and prepare the annual increment and bonus budget, distribution, increment and bonus matrix. - Facilitate the annual performance exercise which includes system readiness and employee communication for goal settings, continuous performance management, confirmation appraisal review and semi-annual performance review,...


  • Petaling Jaya, Malaysia Novartis Full time

    394740BR **Tax Operations Specialist**: Malaysia **About the role** Tax Ops Specialist is a vital member of the finance team and is responsible for ensuring accurate and compliant tax reports and filings. This role involves analyzing financial data, preparing tax returns, and providing insights on tax-related matters. The Tax Ops Specialist collaborates...


  • Petaling Jaya, Malaysia Novartis Full time

    **About the Role**: Tax Ops Specialist is a vital member of the finance team and is responsible for ensuring accurate and compliant tax reports and filings. This role involves analyzing financial data, preparing tax returns, and providing insights on tax-related matters. The Tax Ops Specialist collaborates with internal collaborators, external tax...


  • Subang Jaya, Malaysia General Electric Full time

    **Job Description Summary**: **Essential Responsibilities**: - Perform purchasing activities to provision outside vendor (OV) repair services of aircraft engine parts and component for GEESM needs, in the most efficient and economical manner. - Action, monitor and expedite the outside vendor repair parts to be able to deliver as required to ensure parts are...


  • Petaling Jaya, Malaysia IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Reporting Analyst

    4 months ago


    Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: Responsible for managing report requirements and developing the associated reports and dashboards for the organization’s users. Work closely with the various departments and divisons and translate their requirements into reporting deliverables. Analyze and optimized all existing reports. Document the requirements for new reports...

  • Reporting Analyst

    5 months ago


    Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: Responsible for managing report requirements and developing the associated reports and dashboards for the organization’s users. Work closely with the various departments and divisons and translate their requirements into reporting deliverables. Analyze and optimized all existing reports. Document the requirements for new reports...


  • Petaling Jaya, Malaysia Pall Full time

    Establishes and maintains the general accounting reporting and practices for the organization. Compiles and analyzes financial information to prepare and/or review necessary journal entries for properly stated ledgers and financial statements in accordance with regulations (e.g., GAAP) and company policy. May perform bookkeeping or account management duties....

  • Product Specialist

    5 months ago


    Petaling Jaya, Malaysia TruVisor Malaysia Full time

    **Company Description** TruVisor is a visionary distributor with cloud and managed services capabilities. We offer solutions that focus on Automation & Cybersecurity technologies for our channel partners. **Role Description** This is a full-time hybrid role as a Product Specialist at Truvisor.io. The Product Specialist will be responsible for various...