Arbitration Executive

Ability to use independent judgement and make appropriate claims arbitration decisions and determinations.

Having conflict resolution and mediation skills to liaise with external customers or internal departments regarding claims.

Responsible for daily assigned task in respect of Claims & Arbitration and process within timeline given (TAT).

Understand principle and procedures for investigations, perform verification & checking on claims and arbitration cases following company’s standard policies and operation procedures.

Responsible to handle claim & arbitration complaints/appeal and provide appropriate solutions/result within stipulated time given to external customers or internal departments.

Forward appropriate claims/arbitration to HQ or finance department for payment/fine processes.

Record keeping (documents or softcopy) and prepare necessary paperwork such as correspondence/report/analysis as and when needed.

Maintain confidential claim & arbitration sensitive information including customer/company data in all platforms.

Prepare daily, weekly or monthly reporting.

Understand on company’s products and updates time to time, conduct training briefing to team members as and when required by Superior.

Expedite urgent claim or arbitration with relevant parties as and when needed.

Assist superior in monitoring in daily operation and team performance.

Perform any adhoc tasks or additional instructions by superior.

**Qualifications & Experience**:
**Fresh graduate is welcomed to apply.**

**Willing to work extended hours when required and willing to travel to outstation.**

**At least 1 - 2 years related field working experience**

**Skills**:**

l**Excellent verbal and written communication skills,which require professionalism in both skills.**

**Excellent computer proficiency (MS Office - Word, Excel and Power point)**

**Excellent in negotiation, decision making, resolution and analytical skills.**

**Job Type**: Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ipoh: Reliably commute or planning to relocate before starting work (required)