Assistant Branch Manager

3 weeks ago

Setapak, Malaysia VALOOBUY Full time

Bertanggungjawab mengawasi operasi di cawangan. Tanggungjawab utama adalah mengurus Kakitangan, memastikan perkhidmatan pelanggan yang cemerlang, memacu jualan dan mengekalkan prestasi pembangunan di cawangan. Berikut adalah pecahan tugas:
1. Pengurusan Kakitangan
- Mengambil, melatih, dan mengawasi pekerja.
- Mewujudkan jadual kerja dan menguruskan tahap kakitangan.
- Menjalankan ulasan prestasi dan memberikan maklum balas.
- Menggalakkan kerja berpasukan dan mengekalkan persekitaran kerja yang positif.

2. Perkhidmatan Pelanggan
- Memastikan standard perkhidmatan pelanggan berkualiti tinggi dipenuhi.
- Mengendalikan pertanyaan, aduan dan isu pelanggan.
- Melaksanakan strategi untuk meningkatkan pengalaman pelanggan.

3. Jualan dan operasi:

- Menetapkan sasaran jualan dan matlamat untuk cawangan berdasarkan tetapan yang diberikan oleh bahagian Pengurusan.
- Memantau prestasi jualan dan melaksanakan strategi untuk meningkatkan pendapatan.
- Menguruskan tahap inventori dan memastikan kawalan stok yang betul.
- Mengawasi susun atur dan persembahan barang dagangan di kedai.

4. Pengurusan Kewangan
- Menguruskan pendapatan cawangan dengan kemaskini kepada bahagian pengurusan yang berkaitan.
- Mengawal perbelanjaan cawangan dan kos secara langsung dan tidak langsung dicawangan.

5. Pematuhan dan Pentadbiran
- Memastikan pematuhan dengan dasar dan prosedur syarikat.
- Mengawasi tugas pentadbiran seperti laporan kedatangan, rekod cuti pekerja, penjadualan, dan dokumentasi.
- Melaksanakan langkah-langkah keselamatan dan Keselamatan untuk pekerja dan pelanggan.

6. Perancangan Strategik
- Membangunkan strategi untuk memenuhi sasaran jualan dan objektif cawangan.
- Mengenal pasti peluang untuk pertumbuhan dan pengembangan.
- Bekerjasama dengan pengurusan atasan dalam perancangan dan pelaksanaan strategik.

7. Komunikasi dan pelaporan
- Berkomunikasi secara berkesan dengan kakitangan, pelanggan, dan Pengurusan korporat.
- Menyediakan laporan berkala mengenai penjualan, inventori, dan metrik utama lain.

**Job Types**: Full-time, Contract
Contract length: 3 months

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

**Location**:

- Setapak (required)

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