Business/edp Analyst

2 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Business/EDP Analyst

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Hybrid

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Senior Analyst
- Responsibilities:
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other

Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,

Operations, Client, Account Management, and Resource Unit partners)

Participates in calibration sessions/call listening sessions with Quality Leadership staff,

Operations, Program Management and clients to ensure scoring consistency and best

practices

Participates in internal quality audits (e.g. periodic audits of existing processes to determine

process control and efficiencies) designed to improve overall contact quality and recommend

changes

Maintains strong program knowledge base; basic understanding of client products, services

and/or program strategies

Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,

Client, Account Management, and Resource Unit partners)

Meet departmental productivity requirements (e.g. number of calls monitored per month,

Complete phone time to keep current on programs (as applicable)

Contribute to maintaining forms and legends documents

Support management focus on review of key drivers, metrics and operational processes

(including Training) that drive Balanced Scorecards and count profitability goals

Additional Requirements:
Bachelor Degree in related field from a four-year college or university with less than one year of relevant experience

preferred

Excellent Verbal and Written communications skills

Proficient with Feedback & Coaching skills

Must have the ability to work under pressure

The applicant should be proficient with MS office (PowerPoint, Excel, Word)

Drive for self-learning and knowledge enhancement

Flexible in working in all shifts as per the client requirements

Must have analytical abilities to analyse data, trends from effectiveness surveys


  • Business/edp Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Business/EDP AnalystTimings:Flexible (Permanent)Industry:BPOWork Mode:HybridFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Senior Analyst Responsibilities:Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and otherReports results of evaluations to appropriate Business stakeholders (Quality...

  • Business Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Our client is an on-demand insurance platform with a primary focus on MSME and Gig economy is looking for System Analyst/Business Analyst based in Bangsar South. Job Descriptions: Manage projects that have been secured by the company. Works closely with stakeholders to identify goals. Develop best practices for data collection Analyze current processes to...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Has _at least 5 years of experience_ working as a Junior Project Manager / Business Analyst in:Defining business problems via in-depth investigation, and gathering of technical and non-technical information, outlining detailed requirements for a digital solution, and ensuring the delivered solution meets the business requirements. Identifying and...

  • Business Analyst

    2 months ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Has _**at least 5 years of experience**_ working as a **Junior Project Manager / Business Analyst** in: - Defining business problems via in-depth investigation, and gathering of technical and non-technical information, outlining detailed requirements for a digital solution, and ensuring the delivered solution meets the business requirements. - Identifying...

  • Business Analyst

    1 day ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Has _**at least 5 years of experience**_ working as a **Junior Project Manager / Business Analyst** in: - Defining business problems via in-depth investigation, and gathering of technical and non-technical information, outlining detailed requirements for a digital solution, and ensuring the delivered solution meets the business requirements. - Identifying...

  • Business Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Business Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Business Analyst

    2 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    1 week ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    11 hours ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    2 months ago


    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Business Analyst Job Description** The primary role of a Business Analyst is to bridge the gap between business stakeholders and technology teams, ensuring that the software and systems developed align with business requirements. The following is a comprehensive job description for a Business Analyst: **Job Title: Business Analyst** Job Summary: The...

  • Business Analyst

    1 day ago


    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Business Analyst Job Description** The primary role of a Business Analyst is to bridge the gap between business stakeholders and technology teams, ensuring that the software and systems developed align with business requirements. The following is a comprehensive job description for a Business Analyst: **Job Title: Business Analyst** Job Summary: The...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us:Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • SOC Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Orange Business Full time

    **About the role**: The SOC analyst serves in one of our CyberSOC teams and conducts cyber security investigations and work with peers on incident response. The SOC Analyst is expected to stay up-to-date with emerging security threats and containment techniques, by collaborating with our Threat Intelligence team and CERT. As a SOC Analyst, you'll be...

  • Business Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    Job Details Hi Greetings, we have openings for Jr Business Analyst. Contract 12 Months Location Malaysia Job Requirement: Min 1 year experience in Business analyst is required **Job Type**: Contract Contract length: 12 months **Salary**: RM2,000.00 - RM5,000.00 per month **Benefits**: - Opportunities for promotion - Professional...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Avows Technologies Sdn Bhd Full time

    Job Details Hi Greetings, we have openings for Jr Business Analyst. Contract 12 Months Location Malaysia Job Requirement: Min 1 year experience in Business analyst is required **Job Type**: Contract Contract length: 12 months Pay: RM2,000.00 - RM5,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: -...

  • Business Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia Verinon Full time

    5 years or more experience working as a Business Analyst in large, worldwide organizations - Working experience with creating different types of business analysis and project documentation for variety of stakeholders (senior management, operation departments, vendors, end users) - Delivering projects in alignment with internal policies, standards and...

  • Business analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing data...

  • Business analyst

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing data...

  • Business Analyst

    2 months ago


    Kuala Lumpur, Malaysia Skill Quotient Full time

    PET# 269 Role: Business Analyst Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 3 years of experience as Business Analyst in Software Development Industry Only Local Malaysian preferred **JOB DESCRIPTION** -...