Protege - Helpdesk

**Ticket Management**: Log and track support tickets in the helpdesk system. Prioritize and manage multiple support requests while adhering to defined service level agreements (SLAs).

**Remote Support**: Utilize remote desktop tools to provide off-site support to users in different locations.

**User Training**: Offer basic training and guidance to end-users on using hardware, software, and IT tools effectively.

**Hardware and Software Deployment**: Assist with the setup, installation, and configuration of new hardware and software for end-users.

**Documentation**: Maintain accurate records of support activities, solutions, and frequently asked questions for reference and knowledge sharing.

**Escalation and Collaboration**: Escalate complex technical issues to senior IT staff when necessary. Collaborate with other IT teams and vendors to resolve problems and implement solutions.

**Continuous Improvement**: Stay updated with the latest technology trends and best practices. Propose improvements to enhance the efficiency and effectiveness of the IT support process

Allowance: RM2000/Per month

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM2,000.00 per month

Ability to commute/relocate:

- Bukit Jalil: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)