SAP Is Auto(Warranty) Consultant

6 months ago

Petaling Jaya, Malaysia DXC Technology Full time

**Manage**, **implement **and **strategize **the design, development and implementation of SAP IS-Automotive; through the development, establishment and implementation of SAP IS-Automotive in warranty enhancement framework by covering its functionalities, integrated solutions, capabilities and security in order to achieve efficient operability, compliance and sustains productivity thus enhancing the value creation for Division business through IT innovation and support the business to attain operational excellence.

**SAP Functional Support**
- Identifies areas of improvements and proposed the improvement plans to the customers
- Provide solution to medium to complex requirements in the areas of IS-Auto (Warranty)
- Provide guidance and coaching to subordinates to enable them to manage their day to day operations
- Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
- Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
- Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
- Oversees assigned personnel for projects / operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.

**Project Execution**
- Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
- Self-starter and independent in managing the tasks assigned.
- Proactive in proposing improvements to simplify processes.

**Service Management and Continuous Improvements**
- Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
- Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
- Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
- Adhere to DXC IT support procedures, policies and guidelines.
- Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve client's business needs.
- Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
- Prepare the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- 6 or more years of related working experience in SAP Support environment and/or SAP project implementation in the areas of IS-Auto (Warranty).
- Keep abreast with SAP technology advancements and developments and have the ability to understand and utilize new technology.
- Ability to provide solutions to complex requirements in the areas of IS-Auto (Warranty).
- Knowledge in the areas of SAP IS-Automotive (Warranty).
- Knowledge and understanding of the integration of IS-Automotive (Warranty)with other modules within SAP and integration methods with external system will be an added advantage.
- Knowledge in the other areas of SAP Logistic module will be an added advantage
- Experience in either SAP ECC and/or S/4 HANA
- Ability to coach and guide the junior employees will be an added advantage.
- ITIL v 4 certified will be an added advantage

**Other Qualifications**:

- An advanced degree in a relevant field is a plus
- Relevant certifications, such as Certified Treasury Professional (CTP), are a plus

Our culture and benefits: DXC are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:

- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that foster

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