Contact Centre Representative

3 weeks ago


Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Role: Contact Centre Representative**

**Headcount: 2**

**Tenure: 6 months contract under the payroll of client
- Leading to permanent based on performance**

**Work Location: Damansara Uptown 5, Petaling Jaya**

**Salary: Between RM2,500 to RM2,800**
- **Fixed Allowance: RM400**:

- **Overtime: As and when is required by the company**

**Training Provided**:

- **Class room: 2 weeks**:

- **On-the-job: 1 week**

**Working Schedule (44 hours per week)**:

- **Monday till Saturday (8 hours work + 1 hour break)**:

- **Earliest shift starts at 8AM**:

- **Latest shift ends at 7PM**
- Handling inbound/ incoming calls
- Perform outbound calls
- Resolve customers’ problems and complaints through case follow ups.

**Requirements**:

- SPM and above
- Minimum 1-2 years of working experience in a contact center.
- Excellent communication skills in English and Bahasa Malaysia.
- Possess own transport and able to work in rotating shifts, overtime, Saturdays and public holidays.
- Must be proactive and customer oriented.
- Able to start work in end of February 2024.

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM2,800.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Able to work in rotating shifts ( Between 8AM till 7pm)
- Able to work on alternate Saturdays
- Have you worked in a call centre catering to the Singapore market before?
- Are you a Malaysian citizen?
- Current location?
- Do you possess your own transport?
- Notice period?
- Expected Salary in Ringgit Malaysia?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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