Retail Operations Associate

2 weeks ago

Malaysia Tapestry SEA Full time

**Work options**: Hybrid

Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.

Whether it be Coach, Stuart Weitzman or Kate Spade, each of our great brands around the world helps people express themselves in their own unique ways.

Primary Purpose: To support and coordinate all aspects of operational processes, store environment maintenance, store openings, and manage systems, store and packaging supplies. Also to ensure local support on after-sale service function.

The successful individual will leverage their proficiency to...

Operations
- Oversee the store operations for all Malaysia stores
- Ensure supplies and packaging stock levels are managed
- Increase productivity and efficiency through BOH (back-of-house) maximization in line with various deliveries and seasonal collection.
- Implement new initiative such as BOH standardized arrangement, stock card indicator for fast retrieval of inventory in particular to shoes, more efficient racking system etc.
- Coordinate and responsible of annual stock take.
- Support new stores opening or enhancement projects to ensure smooth operations are met.
- Facilitate and coordinate various training and onboarding programs such as Coach College for new joiners, aftersales service (monogramming & product aftercare), grooming workshop, retail offsite etc.

Communications
- Consolidate and coordinate all communication by all departments on a weekly basis through a transmittal process.

The accomplished individual will possess...
- Diploma or equivalent.
- Minimum 1-2 years of retail operations or project management experience (having both will be an added advantage).
- Strong customer focus and ability to cultivate relationships with maintenance vendors/contractors.
- Outstanding communication skills with strong organizing and multitasking abilities.

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