Recovery Agent

We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made.

To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

**Collections Officer Responsibilities**:

- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts
- To follow the standard telephone scripts provided during dunning activities
- To ensure all works / assignments submission to supervisor is accurate and on timely manner
- Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank’s standard
- To escalate to Supervisor on early sign of financial difficulties / market concern based on customer’s feedback
- Respond to customer queries in a timely manner
- To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation
- To ensure all SOP processes relating to own work area are strictly adhered to at all times

**Requirement**:

- **Experience in the banking industry**, with collection knowledge and company loan product knowledge.
- Knowledge of laws relating to bankers’ rights, corporate finance, security documentation and realization, appropriate Corporate Law and Insolvency
- Strong negotiation, communication, analytics and interpersonal skills.

**Benefits**:

- Easy accessible to public transportation
- **Time-off **including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working
- Proactive wellbeing support
- A continuous learning culture
- Permanent position
- Directly work under International Bank

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus