IT Project Officer

2 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**HSBC Technology and Services** is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.

We are currently seeking an ambitious individual to join our **Technology and Services** team in the role of **IT Project Officer**.

**Principle Responsibilities**:
The team look after Wealth and Personal Banking (WPB) business from Channel perspective.** **Supporting various Self Service Terminal such as ATM (Automated Teller Machine), CDM (Cash Deposit machine), CQM (Cheque Deposit Machine), Coin Counting Deposit machine (CCDM) and Biometric kiosk. Also there are various surrounding system such as MyDebit, Shared ATM network, Global ATM network, Credit Card system, HUB Core banking, Fraud Management and SecurePay.

The main functions of the team are to:

- Manage and participate in the delivery of system changes and maintain business expectation.
- Primary responsible person for all local regulatory related system implementation and meet all regulatory SLAs.
- Ensure Self Service Terminal are meeting business expectation in supporting customer. Work with Global/Regional team to ensure Self Service. Terminal align with Global/Regional evergreen plan.
- Ensure high system availability and continuously improved production quality.
- Work closely with business users and the IT teams to recommend/provide robust/innovative system solutions to meet business needs within schedule and budget allocated.
- Resolve problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eliminating. recurrences with the minimum disruption to the business.
- Work closely with local regulators and 3rd party vendors.
Requirements

**Qualifications**:

- Degree in Computer Science, Information Technology or IT related disciplines.
- Technical skills on Java, Java Script, XML, HTML, Windows, Batch Scripting will be required. AS400/RPGLE and CLLE will be added advantage.
- Good verbal and written communication skills.
- Good analytical, problem solving skills.
- Fast learner;
- Able to work independently and in a responsible and dependable manner;
- Proactive, self-motivated and good team player;
- Driven to ensure success of the Bank.

**Opening up a world of opportunity.**

**Issued by HSBC Bank Malaysia Berhad

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