Manager - Business Analyst, Echannels

2 weeks ago


Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 5761- Job Description:

- **Duties and Responsibilities**

Project Management
- Perform Business Analysis and Project Management until its completion stage.
- Manage Projects updates and tracking status
- Identify new requirement, processes and ensure smooth implementation of projects/enhancement
- Review PayNet Operating Procedures, BNM RMIT Guidelines and any regulator’s guidelines to ensure comprehensive requirement achieved and comply with its guidelines.
- Prepare Program Change Request and User Requirement Specification for any system enhancement related
- Prepare and review project documentations for sign-off where applicable.
- Approval Memo
- User Requirements (URS/SRE)
- Functional Specification Document (FSD)
- Evaluate the impact of the project/product/enhancement on bank’s system to mitigate risk and fraud factor.
- Prepare the Control of Operational Risk (SCOR) Declaration and
- Risk Assessment (RA) Form prior to implementation of new product or processes.
- Liaise with Op.Risk Dept. on any new enhancement where applicable.
- Work closely with Testing Team on User Acceptance Test (UAT) to ensure comprehensive/quality test result achieved.
- Follow up on the development and SIT status
- Review test requirements,
- Review test scenarios/conditions and Test Script
- Review UAT Defect/problem log raised by Testing Team
- Ensure UAT fixes tested and resolved
- Verify test result and reports
- Provide UAT documentations for sign-off prepared by Testing Team.
- Conduct/provide briefing/memo on new service/process to Contact Center, Customer Service Team, Branches and others as and when required.
- Perform post migration testing for verification.
- Perform post implementation review as and when required after project completion.
- Assist on manual preparation and review.
- Arrange and prepare documents for System Enhancement meeting with ITAP every fortnightly.
- Follow up with all the related parties on the progress status.
- Liaise with Business Development Unit (eChannels) on any website content, user guide, FAQ, Memo and announcement related.
- Liaise with Risk & Governance Unit (eChannels) on any Terms and Conditions and Compliance related.
- Liaise with Finance, Legal, Shariah and Compliance on any User Requirements/enhancements related.
- Facilitate the Agile development process to ensure that the Scrum team adheres to the Scrum framework. This includes organizing and leading Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review and sprint retrospective. The Scrum Master also helps the team to identify and remove any obstacles that the team is working collaboratively and efficiently.
- Facilitate processes and practices improvement.

Others
- As liaison member of PayNet JomPAY and FPX ~ attend BWG meetings and ensure to comply with its guidelines
- Prepare and conduct competitor benchmarking and analysis.
- Prepare slides, minutes of meeting and matters arising for weekly/monthly meeting where applicable.
- To comply, participate, testing in Disaster Recovery exercise for Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services such as JomPAY, RPP and FPX B2C (as Buyer Bank).
- To provide assistance to Customer Experience & Governance Department related to Internet Banking, GO Mobile Banking, GO BIZ and PayNet Services.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.
- Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external Auditors and Regulatory Bodies.
- Relief below task in the absence of the primary officer:

- Attend any daily settlement, un-reconciled and refund process related to Prepaid Reload, Maxis and FPX B2C (as Buyer Bank).
- Attend any daily settlement, un-reconciled and refund process related to RPP, Tabung Haji & Others related services.


  • Manager, Risk

    6 days ago


    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5421- Job Description: - **Summary** - Assist to manage the overall day-to-day operational governance and compliance related matters for all services in electronic banking channels as well as the business processes in all sections within eChannels Division - Assist to oversee processes and delivery of governance support in accordance with the...

  • Business Analyst

    4 hours ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    Has _**at least 5 years of experience**_ working as a **Junior Project Manager / Business Analyst** in: - Defining business problems via in-depth investigation, and gathering of technical and non-technical information, outlining detailed requirements for a digital solution, and ensuring the delivered solution meets the business requirements. - Identifying...

  • Business Analyst

    6 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    4 hours ago


    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Business Analyst Job Description** The primary role of a Business Analyst is to bridge the gap between business stakeholders and technology teams, ensuring that the software and systems developed align with business requirements. The following is a comprehensive job description for a Business Analyst: **Job Title: Business Analyst** Job Summary: The...

  • Business Analyst

    4 hours ago


    Kuala Lumpur, Malaysia Skill Quotient Full time

    PET# 269 Role: Business Analyst Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 3 years of experience as Business Analyst in Software Development Industry Only Local Malaysian preferred **JOB DESCRIPTION** -...

  • Business Analyst

    3 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why Join Us?** **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    3 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why Join Us?** **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Business Analyst

    7 days ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    4 hours ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    22 hours ago


    Kuala Lumpur, Malaysia VISTA KENCANA SDN. BHD. Full time

    Conduct relevant business analysis covering detailed business requirement, solutions from business perspective and being involved in business impact assessment to identify and recommend solutions for system implementation and business improvements. - Obtain business requirements via interviews, document analysis, requirement workshops, surveys, site visits,...

  • Business Analyst

    4 hours ago


    Kuala Lumpur, Malaysia Arthur D. Little Austria Full time

    **Overview**: As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. **Responsibilities**: The Business Analyst’s role includes: - Gathering facts and analyzing data from various sources - Extracting key messages from your research in a clear and concise...

  • IT Business Analyst

    6 days ago


    Kuala Lumpur, Malaysia GMAT SDN BHD Full time

    The IT Business Analyst is responsible for understanding and documenting business requirements, translating them into technical requirements, and working with the IT development team to ensure that the final product meets the needs of the business. The IT Business Analyst will also work with sales, marketing, management, customer service team and other...

  • IT Business Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Encora Inc. Full time

    IT Business Analyst Location : Kuala Lumpur, Malaysia Experience : 3+ years Job Mode : Contract Work Mode : on-site Job Summary -  We are seeking a highly skilled and experienced IT Business Analyst. The ideal candidate will have a strong understanding of both business and technical aspects, collaborating closely with stakeholders to...

  • Business Analyst

    6 days ago


    Kuala Lumpur, Malaysia Finology Sdn Bhd Full time

    **Finology **is an Asia-Pacific fintech company that specialises in enabling embedded and seamless end-to-end access to financial products. Through our products, we enabled various industries such as banking, property, insurance, etc to make financial products accessible and seamless for their customers anywhere, anytime. **What You’ll Be Working...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Business Analyst **Reports To**: Manager, Business Intelligence **Role Purpose**: - Support and enhance existing commercial BI system and databases - Ensure data reliability, minimize system error and align with business requirement **Key Accountability**: - To have an understanding of complex data integration between different sources or...

  • IT Business Analyst

    6 days ago


    Kuala Lumpur, Malaysia GMAT SDN BHD Full time

    The IT Business Analyst is responsible for understanding and documenting business requirements, translating them into technical requirements, and working with the IT development team to ensure that the final product meets the needs of the business. The IT Business Analyst will also work with sales, marketing, management, customer service team and other...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open position: Business Analyst, Data Management (IT MNC Company) An IT MNC Company is looking for Business Analyst, Data Management to join the team and be based in the Kuala Lumpur office. Key responsibilities include:More than 4 years working experience as Business Analyst, Data Analyst or it’s equivalentWork closely with stakeholders to understand...


  • Kuala Lumpur, Malaysia Zurich Insurance Company Full time

    Purpose We are seeking a highly skilled and experienced Senior Business Analyst to join our team in a managerial position. The ideal candidate will have a proven track record in business analyst responsibilities, operational excellence, and team management, with a strong focus on delivering exceptional results. Key Accountabilities Leads the...

  • Business Analyst

    6 days ago


    Kuala Lumpur, Malaysia Soft Space Sdn Bhd Full time

    A business analyst plays a crucial role in bridging the gap between business needs and technological solutions. This position involves analyzing and understanding the organization's processes, identifying opportunities for improvement, and recommending effective solutions to enhance efficiency and productivity. **Responsibilities**: - Generate, analyze,...