Fraud Operation Analyst

2 weeks ago

Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

**Responsibilities**
- Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
- To monitor real time queues and identify high risk transactions within the customers portfolio.
- Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
- To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
- To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
- Involve in any ad-hoc project to improve the work process and fraud detection.
- Work across with other departments to resolve any issues involving fraud risk.

**The must haves**:

- Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
- Strong analytical mindset and able to adapt within a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Attention to details and high degree of accuracy.
- Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
- Ability to work in a high-volume and in a fast-paced environment is required.
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
- Excellent team player.

Pay: From RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- Must be able to work from office at 1 First Avenue, Bandar Utama.
- Please provide your notice period/ availability to join.

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