Spa Manager

2 weeks ago

Besut, Malaysia TalentTag Asia Full time

**Position Summary**

**Key Responsibilities**:
**Staff Management**
- Ensuring that all staff members are properly trained for and demonstrated necessary skillsets to their positions
- Running staff meetings to discuss new products, services, and treatments available at the spa facility
- Managing employee relations issues such as resolving conflicts between staff members and scheduling shifts accordingly
- Supervising all spa staff on their daily routines, performance and behaviour.

**Business Management**
- Effectively manage day-to-day operations of the spa, including but not limited to scheduling, budgeting, supply ordering, and payroll
- Overseeing facility operations to ensure that they meet state and local guidelines for sanitation and safety
- determine future goals
- Creating marketing campaigns to promote the business through social media channels, newsletters,flyers, and other means of communication
- Managing the spa’s budget by forecasting costs for supplies and equipment repairs, hiring staff, and purchasing any additional services or products required for operations
- Developing marketing strategies to increase customer retention and attract new clients to the spa
- Develop creative ways to market the spa, increase business, and promote services through community outreach and events
- Monitor industry trends and implement new services and/or products as appropriate
- Manage inventory of supplies and products, placing orders as needed
- Prepare monthly reports for upper management detailing financials, operational metrics, and other relevant information
- Maintain cleanliness and organization of the spa at all times
- Adhere to all local, state, and federal regulations.

**Counterpart Management**

Proactively work with Hotel Managers to effectively adopt any strategies for business development sales & marketing and operational management.

**Required Skills and Qualifications**
- 3+ years’ experience in management, with at least 2 years in a spa or similar environment
- Proven leadership and team-building skills
- Excellent communication and customer service skills
- Strong organizational and time-management skills
- Experience developing and managing budgets
- Familiarity with point-of-sale systems and appointment scheduling software
- Marketing and sales experience
- Willingness to relocate to any spa outlets operated by the owners
- Ability and willingness to work flexible hours including weekends, holidays and late nights.

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay

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