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Food and Beverage Waiter/supervisor

1 month ago

Kuala Lumpur, Malaysia My Magic Sdn. Bhd. Full time

**Responsibilities**:

- Responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the standards.
- Interviews, selects, trains, supervises, counsels, disciplines and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant.
- Assist in staff duty roster and work assignments.
- Responsible for ensuring that restaurant complies with sanitation and safety standards for guests and employees.
- Responsible for ensuring that all equipment is in working order.
- Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests.
- Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
- Manages and monitors product quality and guest satisfaction in restaurant.
- Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
- Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.
- Provides ideas/guidance for improvement and implements necessary adjustments.
- Interacts with guests to obtain feedback on quality of service and food in outlet.
- Investigates and resolves guest complaints in a timely manner.
- Documents inventory forecast usage and monitors supply so that the restaurant is stocked with linen, glassware, silverware, chinaware, condiments and other items necessary to provide appropriate customer service.
- Oversees set up of dining and service areas.
- Participates in marketing efforts of restaurant, creates menu ideas, surveys competition and reports food trends, and assists in preparation of specials.
- Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations.
- Responsible for the good condition of the menus and menu folders.
- Ensures at all time that all team members have a perfect grooming which reflects the standards of the restaurant.
- Assist in training and coaching new team members.
- Knowledge about beverages and wines, as well as their sales and service.
- Performs other duties and responsibilities as assigned or required.

**Job Requirements**:

- Minimum 3 to 4 years of Food and Beverage Supervisor experience in hotel line/fine dining is preferable or equivalent experience.
- Proficient to speak, write and read in English, Bahasa Malaysia and Mandarin. Able to communicate in Mandarin will be an added advantage.
- Thorough knowledge of restaurant operations and preparation techniques.
- Knowledge of beverage operations and wines.
- Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to access and accurately input information using a moderately complex computer system.
- Strong interpersonal skill and problem solving abilities.
- Good in computer literate (Word, Excel, etc.).
- High level of integrity and sense of responsibility with commitment to good governance.
- Training skills. Responsible for training the associates.
- Leadership skills.
- Good communicator, independent with good organization and multitasking skills.
- Willing to work on shift basis.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- working experience in four or five stars hotel/ fine dining: 4 years (preferred)
- Food and Beverage Supervisor: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)