Process Associate-jl 2a
2 weeks ago
**Role**:Asst. Mgr/Mgr (Technical)
**Timings**:Flexible (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling
**Process**:Voice
Key Skills: Sales
- Brief description:
- Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers.
- Manage volumes of projects and data in varying stages of progression
- Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide support.
Experience required:
- Any bachelor’s degree from a recognized institution.
- 1 - 2 years of experience in a BPO environment.
- Proficient in MS Tools / Systems.
- Preferably hands-on experience in working on PMO related activities
Skill sets:
- Clear written & oral communication skills with internal customers.
- Works well with cross functional teams.
- Good knowledge on KPI’s and SLA’s
- Acumen for quality at work.
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