So, Fraud Analyst

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail **function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Personal Financial Services**

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- Follow up and analyse abnormal online/mobile banking transactions activity on customers’ account.
- Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to

mitigate losses.- Communicate and manage fraud verification on banking activities with customers
- Analyses high-frequency transaction data and customer’s account activities behaviour to identify fraudulent/ high

risk transactions- Suggest improvements on fraud monitoring to prevent recurring fraud patterns from happening in the future.
- Manage customer's expectation and explain to customer on suspected scam activities.
- Assist in statistics collation on the various scams reported to the bank to submit for monthly management

reporting.

**Job Requirements**:

- Fresh graduate or 1 to 3 years experience in the same role of CASA fraud monitoring
- Able to converse fluently to customer issue problem and verify their txn authenticity

**Be a part of UOB Family**:


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