Consumer Insights Researcher

3 weeks ago

Kuala Lumpur, Malaysia Vase.ai Full time

**Who/What is Vase.ai**

Our mission: To make human insights accessible to everyone, instantly.

Vase.ai is an on-demand market research platform that enables anyone to collect consumer insights in as fast as 24 hours. We help clients ask the right questions, target the right people, analyse the data, and get the answers they need to make great decisions. Our database is powered by 3.6m qualified consumers across South East Asia.

**Our Core Values**

These help guide the decisions we make daily:

- We are all in this together
- You throw the trash, I wash the toilet
- Disagree and commit
- Smart irreverence prevents problems
- Empower each other through sharing
- Do what you promised to do, while being transparent (like a glass vase)
- Pursue exponential growth & learning
- Work with what you have
- Be fast, increase speed in doing and learning
- Have fun

**The Role**

We're looking for a Consumer Insights Researcher to be responsible for:

- Ensuring clients are successful in achieving their research objectives by guiding them through research design and data analysis that will provide them accurate and actionable data.
- Providing in-person, written and in-app guidance to clients, enabling them to conduct their research independently.
- Developing systems and processes to maintain and track client satisfaction, providing them with helpful guidance in a timely manner.
- Building & maintaining relationships with past and current clients, to enable us to better identify and be able to assist with their future research needs.

This position is ideal for someone who:

- Loves numbers and consumer insights.
- Displays an interest in helping organisations leverage the power of research to understand consumers and make the right business decision.
- Is ambitious in growing their knowledge and career.
- Shows a willingness to go above and beyond to make an impact for the company and our customers.

**What are we looking for**

Apart from being an Amazing, Extraordinary, Fantastic human being, we are seeking for:

- Min experience in Market Research (2 years - preferably quantitative) or Min experience in Research (4 years - preferably quantitative).
- Research Design: inclusive of survey crafting, identifying suitable target audiences as respondents based on specific research objectives.
- Data Analysis: primarily turning quantitative data into actionable insights and recommended next steps.
- Technical Writing: written guidance in the form of research and product knowledge-related articles and step-by-step guides, survey templates, etc.
- Project Management: Able to manage multiple projects concurrently.
- Relationship management: growing and maintaining relationships with the clients irrespective of background and personality type.
- Communication & interpersonal skills: communicating, presenting and speaking to various clients/stakeholders.
- Problem solving: keeping a cool head when things don't go according to plan or timelines are tight, organising feedback from other departments and stakeholders to the client and coming up with creative and workable solutions or workarounds.
- Fluency in English.
- Residence permit in Malaysia.

A plus would be:

- Teaching experience of any kind, or experience with guiding others through a class, process, or some sort of learning.
- Experience working in a research agency.
- Startup experience.
- Basic knowledge working with CRM (preferably Hubspot).
- Experience with research or data analytics software.
- Academic qualifications that cover quantitative research, with qualitative research being an added bonus.
- Fluency in Malay

**The Process**
- CV & Video Triage
- Technical Assessment
- Hiring Manager Interview
- Founder Interview

**Onboarding**

This will be your roadmap for the first 3 months:

- **1st Month**_
- Carry out a research project with us as part of your Onboarding, where you act as the client.
- Have a session with all department heads to learn what their department's role is in the company.
- Observe the CS team conducting client research projects; inclusive of all client meetings, survey reviews and feedback gathering.
- Be inserted into the rotation between CS team members to conduct Onboarding sessions (introducing the clients to our proprietary platform and how to use it).
- Conduct survey reviews for short surveys (less than 20 questions).
- Assist the Panel team with cleaning data collected from client surveys.
- **2nd Month**_
- Be inserted into the rotation between CS team members to conduct Research Success Consultations (guiding clients through crafting their questionnaire) and Insights Q&A sessions (guiding clients through analysing the data they've collected).
- Conduct survey reviews for all survey lengths.
- Be inserted into the rotation between CS team members to host CS meeting on Wednesdays.
- Prepare knowledge base articles wherever required.
- Reach out to past clients to find out how they used their data and if they have current res

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