Mgr, Fsp 360

**Description**

**Manager, FSP360**

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

**Job responsibilities**
**(1) Customer Delivery and Success**
- Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction
- Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed
- Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions
- Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships
- Proactively communicates and manages customer issues through assigned escalation channels
- Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs
- May conduct oversight visits as required for Clinical Research Associates
- Responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes

**(2) Business Impact**
- Proactively discusses resource needs with customers, driving growth at a local account level
- Makes informed and data-driven decisions of their team members that result in positive impact on overall business unit performance
- Listens to customer and shares knowledge across the business unit in order to disseminate best practices and lessons learned in support of the overall FSP 360 operating model
- Drives revenue by attracting, selecting and retaining the right talent
- Continues to assess and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements
- Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls

**(3) People Leadership**
- Provides line management to FSP360 team members
- Responsible for active management of team members' performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary
- Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed
- Provides administrative oversight (for example, HR processes, timecards, expense reports)
- May be involved in assignment of project work and will review workload and utilization for all their team members
- Supports team members' professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Supporting and advocating for team members to develop their Individual Development Plans
- Proactively works to ensure team members' engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a cultu