Quality Excellence Manager

3 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together

**Job Description**:
**The role**:

- Quality Management Systems: Developing, implementing, and maintaining robust quality management systems to meet industry standards and regulations. This includes establishing quality policies, procedures, and guidelines.
- Process Improvement: Identifying areas for process improvement and implementing measures to enhance efficiency, reduce waste, and optimize workflows. This involves conducting process audits, analyzing data, and collaborating with cross-functional teams to implement improvement initiatives.
- Quality Assurance: Defining and enforcing quality assurance standards throughout the organization. This includes creating quality control plans, conducting inspections and audits, and monitoring adherence to quality requirements.
- Training and Education: Providing training and guidance to employees on quality management principles, process control methodologies, and quality tools. This ensures a common understanding of quality standards and encourages a culture of continuous improvement.
- Compliance and Audits: Ensuring compliance with relevant quality standards, regulations, and customer requirements. Coordinating internal and external audits, addressing audit findings, and implementing corrective actions.
- Stakeholder Management: Collaborating with various stakeholders, including cross functional teams, suppliers, and customers, to understand their quality expectations, address concerns, and build strong relationships.

**Qualifications**:
**To be successful in this role, you will need**:

- Ability to manage relationships with internal and external stakeholders, including suppliers and customers. Strong interpersonal skills to effectively collaborate, influence, and build partnerships.

Additional Information

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in** **Malaysia** **and be prepared to undertake pre-employment checks including a criminal history check and medical.

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