Retail Store Manager

4 weeks ago

Tebrau, Malaysia JOBBUILDER Full time

The Store Manager oversees all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store. This role develops, directs, and motivates the store team which results in great service to all customers, generation of sales/profit and ensure the store is visually distinctive and impeccably maintained. In addition, the store manager maximizes employee productivity, ensuring consistent compliance with the execution of all company Policy & Procedures and maintains an environment that is results-driven.

**Sales Management**
- Plan and implement the overall store strategy.
- Communicate scheduled sales reports in accordance with organizational standards.
- Drive service quality and customer satisfaction for continuous improvement.
- Achieves sales target and net income target, analyzing variance and initiating corrective actions.
- Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Communicate scheduled sales reports in accordance with organizational standards.
- Suggest new operational strategies to improve store's performance and productivity.
- Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

**Deliver Store Service & Operational Excellence**
- Manage resources to ensure smooth running of store operations and in-store service performance.
- Develop store security policies and procedures.
- Improve merchandising presentation and visual displays.
- Recommendation of areas of improvement to continuously improve productivity.

**Manage People**
- Provide direction and guidance to team.
- Develop overall team capabilities by way of regular coaching and feedback on performance.
- Define and allocate staff duties in accordance with store’s operational requirements.
- Recruit, train and manage new store employees.
- Train and evaluate store employees, providing periodic feedback to each staff about their performance.
- Create a healthy and enjoyable store work environment.
- Train store employees on corporate policies, procedures and working culture.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM7,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tebrau: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Retail sales: 5 years (preferred)
- Supervising: 5 years (preferred)
- Tiles Industry: 5 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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