Retail Assistant

2 weeks ago

Kuala Lumpur, Malaysia Luna Jewellery Full time

_**Job Summary**:_

Responsible for ensuring the smooth running of in-store retail operations especially customer service, selling, restocking, merchandising, display and store’s cleanliness.
- **Accountabilities**:_

**Customer Service and Experience**
- Provide exceptional customer service by:

- greeting and welcoming customers in a friendly and approachable manner.
- assisting customers with product selections, offering styling advice, and addressing inquiries.
- Manage customer complaints and enquiries in a professional manner, providing the best possible outcome.
- Ensure that customers have a positive shopping experience and leave the store satisfied.
- Monitoring activities and ensuring the implementation of SOPs to prevent incidents of shoplifting, shrinkage and/or accidents.

**Sales and Product Knowledge**
- Actively engage with customers to increase sales through upselling, cross-selling and suggestive selling techniques.
- Demonstrate a deep understanding of our product offerings/services and trend to effectively communicate product features, new trends and benefits to customers.
- Always aware of the store's inventory and up-to-date with new product releases and promotions.
- Assist in any all activities to achieve and exceed individual/team sales targets.

**Visual Merchandising and Store Presentation**
- Support the Store Manager in maintaining an appealing and organized store layout, ensuring products are neatly displayed, adequately stocked, and in accordance with brand guidelines.
- Actively participate in product replenishment, stock receiving, stock rotation and ensuring proper signages are in place.
- Collaborate with the visual merchandising team/Store Manager to create attractive displays to enhance the store's overall aesthetics.

**Point of Sale (POS) Operations**
- Process sales transactions accurately and efficiently using the store's POS system.
- Handle cash credit, and other payment methods securely and adhere to the store's cash handling policies.
- Assist Supervisor/Manager to prepare daily cash reports and reconcile discrepancies, if any.
- Assist Supervisor/Manager in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.

**Store Operational Excellence and Inventory Management**
- Ensure compliance with company policies, SOPs and visual merchandising standards.
- Maintain a safe and clean store environment, ensuring proper care and storage of stocks, fixtures and furnitures.
- Regularly check and restock supplies such as shopping bags, receipt rolls, and other essentials.
- Monitor and report any maintenance issues or safety concerns to the store management.
- Assist in monitoring stock levels, conducting regular stock counts, and alerting the need for stock replenishments in a timely manner.
- Participate in the conduct of ethical and periodical stock takes (as per SOP) with integrity.

**Team Collaboration**
- Work as part of a team to achieve sales goals and maintain a positive work environment.
- Assist colleagues during peak hours or when necessary.
- Attend staff meetings and training sessions to stay updated on product knowledge and company policies.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 1 year (preferred)

**Language**:

- Fluent in English and Malay (Speaking and Writing) (preferred)

Application Deadline: 12/03/2021

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