Game Advisor

**Job Summary / Overview.**

To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.

**Key Responsibilities and Accountabilities.**
- Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them.
- Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution.
- Have the ability to deliver quality work in a fast paced environment.
- Understand client policies and guidelines.
- Attend and solve doubts complaints and comments to users/customers.
- Ability to perform different tasks at once.
- Flexible to work in shifts.

**Education Qualification.**
- Diploma, Degree, IT education or comparable IT professional experience.
- Level of expertise - L1 & L2 support, On-site or Remote Support experience.
- Video game knowledge preferred.
- Fresh graduate also encouraged to apply.

**Language Proficiency.**
- **Korean (MUST)** - Advanced Level (TOPIK Level 4/5/6).
- English - Good.

**Job Types**: Full-time, Permanent

**Salary**: RM6,500.00 - RM7,500.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)