Data Administration Analyst
15 hours ago
WE’RE HIRING FOR MNC
Job Details:
Position : Data Administration Analyst - AI Chatbot
Company Industry : Oil & Gas
Working Hours : 24/7 shift rotation
Working Location : Menara Tan&Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur.
Working Duration: 12 months contract with PERSOLKELLY
Remuneration : Basic RM4,000 - RM6,000 (based on experience & qualification) with statutory contribution + Insurance + Leave benefits
WHO CAN APPLY?
- Bachelor’s Degree in Business or Technology-related field or equivalent experience required
- Minimum 3 years of experience as Data Analyst and/or Solution Center environment
- Experience in creating SOPs, procedure and support workflow is an added advantage for this role
- Experience on chatbot and/or any NLP solutions is desirable but not necessary
- Expertise in the following: Windows 10 operating systems, desktop and laptop hardware peripherals, Microsoft Office 2016 & 365, Windows base software’s.
- Working knowledge of server operating system & hardware preferred
- Knowledge of telecommunications and network systems tools
- High proficiency to read, write and speak in English
- Able to work in shift environment, 24x7 including public holiday
JOB TASK:
- analyze user(s) feedback within Automation tool as inputs to create, manage & optimize AI Chatbot articles.
- to work closely with L1 Service Desk team and other functional DT teams to optimize the data flow from raw data into data marts for the Automation tool.
- review the accuracy and availability of AI Chatbot article is relevant for use
- responsible for ensuring that the Automation product is executed flawlessly and continuously optimized and extended to maximize success.
- Please also provide your expected salary and notice period
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