Reservation Agent/supervisor

Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Create and manage rates and packages configured on the Hotel Software.
- Track all reservations picked up from all on-line channels like hotel website, OTA, GDS, other third party etc.
- If there are failed reservations to update the Hotel software then process those reservations manually.
- Co-ordinate with the Software vendors for any availability, rate or booking integration issues.
- Handle external systems like Web booking engines, Rate Comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTA’s without fail to avoid and unwanted commissions.
- Upselling when appropriate by informing customers of additional services or special packages
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

**Job Types**: Full-time, Permanent

Pay: RM1,600.00 - RM1,800.00 per month

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- System usage such as Ifca system

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- reservation: 2 years (preferred)
- front office: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)

Application Deadline: 12/01/2023