Product Content Quality Associate

2 weeks ago

Kuala Lumpur, Malaysia Klook Full time

Kuala Lumpur
Full Time

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

**What you’ll do**:
Measure and optimize Klook activity content to enhance usability while creating the best customer experience by exploring several approaches to solving customer problems

Works hand-in-hand with stakeholders and product owners to strategize and develop customer-friendly booking processes

Analyze to compare the pros and cons of competitors to provide insightful recommendations

Audit and proofread the activity content page regularly to ensure that it aligns with Klook standards in terms of quality and accuracy

Coordinate with internal and external teams to standardize and optimize activity content guidelines to facilitate the smooth roll-out

Analyze data to identify potential causes of problems and raise solutions accordingly

Develop new ideas for quality audit workflow and strategy to improve activity content quality

Complete ad-hoc tasks and projects as assigned

**What you'll need**:
Bachelor's degree or above. Fresh graduates are welcome to apply

Customer-focused, and always seeking what is best for the customer

Able to handle routine work with a positive attitude and maintain consistent performance over time

Content creation and data entry experience are a plus

Fluent in spoken and written English. Fluent Chinese is a plus

Keen attention to detail in completing tasks accurately and thoroughly

Proactive, efficient, quick to learn, and has a strong work ethic

Globally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

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