E-commerce Support and Order Processing Officer

3 weeks ago


Subang Jaya, Malaysia Katrin BJ Sdn Bhd Full time

**JOB DESCRIPTION & JOB SCOPE**

**E-COMMERCE SUPPORT AND ORDER PROCESSING OFFICER**

A brief job function of an e-commerce Support & Order Processing Officer is listed as below for reference.

**Key Focus Area**:

- Process all incoming orders from e-commerce / digital / marketing team in a timely and accurate manner. You are required to also process order on weekend (working from home) should the need arises.
- Carry out order processing procedures and ensure all SOP are followed strictly.
- Ensure smooth execution from order, book to deliver/ship by working closely with cross functional teams (i.e. sales/e-commerce, marketing, packer, warehouse and logistic department).
- Act as the key point of contact in processing customers’ orders and manage general order enquiries.
- Update order and delivery status on website back-end accordingly.
- Answering customer enquiry related to online order, delivery status and tracking of parcel.
- Responsible to track and process claim on any missing or damaged parcel.
- Support e-commerce and digital marketing team occasionally should the need arises.

**Additional Assistance**
- Support and assist Senior Marketing Manager and Marketing team on some paper work such as creating and processing PO or relevant documentation.
- Support for marketing material/tools and subsidies support for Live Show activities

**Basic Requirement**
- Must be able to converse and write in Mandarin, Malay & English.

**Salary**: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday


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