IT Support

Requirement:

- Diploma/Degree in IT or related discipline.
- Willing to learn.
- Have basic understanding on the IT part & infrastructure.

Responsibility:

- Resolve support tickets in a fast and professional manner
- Keep support requester updated on the progress of resolving their support ticket
- Log any bugs or feature request in helpdesk system
- Responsible for managing backups and tape rotation and data center day to day administration
- Diagnosing and resolving technical issues
- Providing desktop and server support
- Setting up and configuring new laptops and desktops including supports.
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements

Working hour:

- Sunday to Thursday : 8.30 am - 5.00 pm

Contract length: 12 months

**Salary**: RM2,000.00 - RM2,700.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Besut: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)