Careline Assistant

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Main responsibility is to assist in managing internal and external calls excellently.

Always alert, focus and helpful and carry pleasant personality in creating the best hospitality experiences for the guests. Greets callers with friendly and cheerful voice tone, provides prompt and efficient information & careline service at all times.

As Information, welcomes patient and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries and scheduling appointments in a professional and timely mannered.

He should also be fully conversant with all services and facilities offered within the hospital's vicinity.

**This position reports directly to HEAD OF UNIT CARELINE**

**DUTIES & RESPONSIBILITIES**:
1. To maintain professionalism, focus and confidence upon attending to caller.

2. To assist in ensuring that message received is correctly taken and is transferred to the right staff/department professionally and appropriately.

3. To assist in ensuring that clear announcement made through PA service.

4. To assist in monitoring and able to identify used for personal call.

5. To assist in ensuring that the emergency announcement is clearly received by the Specialists and staff (*emergency codes activation as back-up team Whenever required).

6. To assist in ensuring that the message received taken and informed to On-Call Team is correctly.

7. To assist in ensuring consistency monitoring of call pick up and abandoned calls by Careline team