Technical Support Specialist
2 weeks ago
Job responsibilities:
- Provide L1 support to our client on a 24/7 rotation basis.
- Web Application troubleshooting and resolving technical issues in a timely manner base on severities.
- To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics.
- Ensure that all defects dealt with are according to incident management best practices.
- Maintain accurate logs of faults with resolution and contact details.
- Monitor system operations and provide initial diagnosis of error, following escalation processes if required.
**Salary**: RM2,500.00 - RM3,000.00 per month
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Language**:
- Chinese (required)
License/Certification:
- ITIL or professional certification (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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