Customer Service Admin

2 weeks ago

Batu Pahat, Malaysia AKEDAMI MEMANDU PERMAS JAYA SDN BHD Full time

Requirement:

- Chinese Preferred
- SPM/ Diploma/Fresh Graduated

**Responsibilities**:

- Customer Interaction:

- Greet customers in a friendly and professional manner.
- Address customer inquiries, concerns, and complaints promptly and courteously.
- Provide accurate information regarding driving courses, schedules, fees, and other relevant details.
- Assist customers in scheduling driving lessons, theory classes, and tests.
- Maintain a positive and helpful attitude towards all customers.
- Communication:

- Respond to inquiries promptly and effectively.
- Relay messages and information to the appropriate department or personnel.
- Follow up with customers to ensure their needs have been met satisfactorily.
- Communicate important updates or changes in schedules or procedures to customers.
- Administrative Support:

- Perform general administrative tasks such as filing, data entry, and document preparation.
- Assist in maintaining student records, including enrollment forms, attendance, and progress reports.
- Coordinate with instructors and other staff members to schedule classes and appointments.
- Prepare invoices, receipts, and other financial documents as required.
- Assist in inventory management and ordering of office supplies.
- Customer Relationship Management:

- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
- Seek feedback from customers to identify areas for improvement and make suggestions for enhancements.
- Proactively address any issues or concerns raised by customers to prevent escalations.
- Follow up with customers after course completion to gather feedback and address any post-training needs.
- Team Collaboration:

- Collaborate with other team members to ensure smooth operations and exceptional customer service.
- Communicate effectively with colleagues to share relevant information and updates.
- Support fellow team members during peak periods or when assistance is needed.

Qualifications:

- Minimum of high school diploma or equivalent; further education in customer service, administration, or related field is a plus.
- Proven experience in customer service, preferably in a similar role.
- Excellent communication skills, both verbal and written, in Malay and English.
- Strong interpersonal skills with the ability to build rapport with customers and colleagues.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and accuracy in administrative tasks.
- Positive attitude and willingness to learn and adapt in a dynamic environment.

**Job Types**: Full-time, Internship, Fresh graduate
Contract length: 3 months

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Day shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Language**:

- Mandarin (required)
- Bahasa Melayu (required)

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