Customer Service Executive

2 weeks ago


Taiping, Malaysia Chuan Sin Sdn Bhd Full time

To handle customers’ enquiries, feedback and complaint adequately and timely.
- Resolves customers’ complaint that may arise from time to time.
- Review and analyst customer feedback and make suggestion for improvement.
- To ensure customer enquiry respond promptly or within proper time frame by respective department and update accordingly.
- Conduct customer satisfaction survey, prepare summary and analyze the outcome.
- Spritzer fridge management including fridge requisition, ensure criteria fulfilment, delivery arrangement, maintain and update fridge record.
- To handle Spritzer dispenser series products’ warranty and claim matters.

**Job Requirements**:

- Diploma in **Marketing **or related field.
- At least **2 years of working experience** in customer service or related fields.
- Able to converse in English, Malay and Mandarin is an added advantage.
- Willing to work in **Taiping, Perak.**

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
- Malay (preferred)


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