Executive, Strategic Analyst
3 months ago
**Reports To**:
- Cabin Crew Manager
**Role Purpose**:
- Support In-Flight Services to execute, collect and analyze data with initiatives and track status progress. Perform role as liaison and coordinator for In-Flight Services and stakeholders.
**Key Accountability**:
- Provide admin support in matters related to In-Flight Services, e.g. MC, EL, Compliments & Complaints, Productivity Data, Misconduct and etc. Coordinate related activities for IT data related.
- Institutionalize and elevate MH value in business through direct and indirect engagement with the team.
- Be a catalyst of change towards lean and agile in In-Flight Service department.
- Collect real-time data on passenger feedback and in-flight operations.
- Analyze collected data to identify trends, areas for improvement, and opportunities for enhanced passenger satisfaction.
- Track progress status initiatives
**Qualifications**:
- Diploma or alternatively a E3 rank in the field of customer service-related industries
- Degree in Aviation Management, Hospitality, Business Administration, or a related field.
- Special / Professional Certificate - Degree in Aviation Management, Hospitality, Business Administration, or a related field.
- Yeas of Experience - Bachelor’s Degree in any field of study with 02 years of working experience. Diploma in any field of study with 03 years of working experience
- Areas of Experience - Minimum 03 years’ experience in airline operations (Preferably)
**Personality Traits**:
- Ethical & Trustworthy
- Adaptive
- Detail Oriented
- Proactive
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