Apac Settlements Team Leader

2 weeks ago

Kuala Lumpur, Malaysia FNZ Full time

Role Description

FNZ is an asset custodian which means we hold client assets in our name as nominee and are responsible for the administration of these assets.

The role of a Settlements Team Leader is to manage and process all Transfer and Settlement instructions ensuring that the underlying beneficial owners receive the level of service in both accuracy and timeliness that owners would get if assets were held in their own name.

The position is located within the Investment Operations division of FNZ. The products covered include equities, fixed income, managed funds, and Term Deposits across Australian and international markets.

Specific Role Responsibilities

Working with the Team Manager to deliver tailored staff development plans with regular One2Ones.

Transfer processing - Process daily Transfer instructions, ensuring that all instructions are delivered in a timely manner. This includes transfer initiation, settlement, asset break investigations and enquiries.

Settlement processing - Administer the settlement processes to ensure that orders that are placed on the FNZ WRAP Trading Platform are sent to market and trades are settled in a timely and accurate manner.

Record keeping - Maintains records as are required to ensure the WRAP administration process is transparent to regulators and external auditors.

Regular staff training encompassing internal procedures & external factors that determine how FNZ process our Settlements.

Other tasks - Undertakes any other projects/tasks as may reasonably be required to facilitate the smooth operation of the team and Operations. Including working with Production Support & Delivery Teams to develop system and process enhancements to improve the efficiency and accuracy of team processing.

Working with management and other team members to enhance documented processes for greater efficiencies and controls within the business. Being actively involved in regular reviews and update of role and product related procedures.

Leadership responsibilities:

- Acting as Team Manager in the absence of the team manager.
- Where required, reviewing and signing off of team checklists and controls.
- To provide assistance and support to other team members.
- Assist in development, planning &cross-training of current and new team members.
- Recruitment
- Coordinating the teams quarterly audit requirements
- Ensuring the team meets/exceeds KPI/SLA targets
- Managing the teams compliance responsibilities and reporting any escalations to the team manager

Performance Assessment
- Accuracy/Attention to detail - Complete tasks accurately, completely and to agreed deadlines/ targets (KPI’s) according to the standards and procedures outlined.
- Time Management - Prioritising work to ensure that outputs meet required standards and the needs of internal and external clients
- Communication Skills - Communicate effectively with all FNZ staff and external agents to ensure customer issues are resolved as quickly as possible.
- Strong people and stakeholder management skills - able to establish relationships with product providers, custodians, brokers and other third parties to promote operational efficiencies and resolution of service level issues i.e. fund managers, brokers and banks.
- Problem Solving/Initiative - Using your skills and knowledge to ensure correct end results are achieved for clients in a timely manner.
- Client Focus - Be aware and continually thinking about those whom your role impacts on and aiming to deliver a consistently high service to those people whether they are internal or external.
- Ownership and Responsibility - Demonstrates personal accountability by flagging errors to Manager and taking requisite corrective action promptly. Escalates issues promptly and responds positively to feedback.
- Teamwork - During downtime or quiet periods look to see where assistance can be given to other members of the team to ensure the whole team achieves their goals.
- As in any financial institution we experience busier periods i.e. month end, quarter end and end of financial year which requires all staff to pull together and potentially work extra hours as required. Hence the ability to work well in a team environment and drive and desire to meet deadlines is essential in this role.

Experience required
- At least 2 years experience in an operations role.
- Previous exposure to Team Management duties.
- Familiarity with financial markets and wealth management products is preferable;
- Confident and able to take initiative given client and delivery focused environment;
- Independent, self directing and delivery focused working style;
- Ability to work under pressure to multiple firm deadlines;
- Excellent organisational, administration and time management skills;
- A passion to be part of a high performing team;
- Ability to take ownership and responsibility;
- Proficient computer skills, specifically intermediate to advanced excel skills;
- Highly developed written and o

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