IT Support

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Maintain the Company's Information Systems to assure the development and implementation of data processing, computer operations, and related functions (communications, office systems, production activities, etc.)

**RRC CORE VALUES**
- Must understand and personify RRC’s core values:_
- _Client Satisfaction_ - understands the goal of always exceeding our client’s expectations
- _Employee Happiness_ - able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members
- _Quality Work_ - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously
- _Above and Beyond_ - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The essential functions include, but are not limited to the following:

- Maintain computer systems and network technologies in RRC
- Work with other IT specialists to install hardware and software for RRC employees
- Handle IT requests/support tickets and troubleshoot computer issues
- Update malware protection, secure devices, prevent viruses and computer hacking
- Organize IT documentation, update the specification and perform inventory control
- Communicate with vendors and service providers to resolve any issues, inquire about new services
- Maintains awareness of changing trends and regulations and acts as required
- Adheres to configuration and performance standards. Implements and monitors controls to ensure such maintenance. Maintain a Disaster Recovery Plan
- Ensures technology utilization providing a fast, accurate, and secure method to access information in a highly efficient and effective manner. Ensures service support in a professiocontrolnal, courteous, and timely manner

**MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)**
- Bachelor's degree in Computer Science from an accredited college or university; or equivalent education/experience in the computer science field
- Extensive experience in Local and Wide Area Networks
- Strong understanding of computer hardware, software, and network troubleshooting
- At least 2 years of experience with tier‐1 technical support or relevant work experience
- Experience with remote management of company computers and servers
- Strong understanding of network security groups and user account/profile
- Familiar with various Microsoft products such as Hyper‐V, Remote Desktop, Office 365 licensing, Microsoft Teams/SharePoint

**Job Type**: Contract
Contract length: 12 months

**Benefits**:

- Additional leave
- Opportunities for promotion
- Work from home

Schedule:

- Monday to Friday
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Windows Remote Desktop: 2 years (preferred)
- Technical support: 2 years (preferred)
- Microsoft Office: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)