Customer Service Client Service Associatejapanese

2 weeks ago


Kuala Lumpur, Malaysia Tekrecruiters Full time

Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Japanese Speaker

**NB**: No Customer Service experience required

雇用形態: 正社員

給与: RM7,000.00 - RM10,000.00 月給

通勤と転居の可否:

- Kuala Lumpur: 通勤可能。もしくは仕事が始まる前に転居する意思がある。 (必須)

応募者への質問:

- What JLPT Certification do you have (N1 or N2 level)?
- Do you reside in Malaysia? If Not, where do you reside currently?
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- Please, send your CV in English if you can. You can still send it in Japanese if you don't have it written in English.

学歴:

- Bachelor's (望ましい)

職歴:

- Customer Care Specialist: 1年 (望ましい)

言語:

- Japanese (望ましい)



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