Customer Service Client Service Associatejapanese
2 weeks ago
Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Japanese Speaker
**NB**: No Customer Service experience required
雇用形態: 正社員
給与: RM7,000.00 - RM10,000.00 月給
通勤と転居の可否:
- Kuala Lumpur: 通勤可能。もしくは仕事が始まる前に転居する意思がある。 (必須)
応募者への質問:
- What JLPT Certification do you have (N1 or N2 level)?
- Do you reside in Malaysia? If Not, where do you reside currently?
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- Please, send your CV in English if you can. You can still send it in Japanese if you don't have it written in English.
学歴:
- Bachelor's (望ましい)
職歴:
- Customer Care Specialist: 1年 (望ましい)
言語:
- Japanese (望ましい)
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